RugsUSA - AWFUL customer service. AVOID AT ALL COSTS.
I tried to cancel an order that did not arrive as promised after 3 weeks, only to the WRONG rug a week after I cancelled.I put in the request to return the rug and it took two weeks to get the approval number in order to return it, and I had to pay the full shipping price myself.
I began the process on Dec. 5th. It's now Feb. 7th and I still cannot get a refund.
The rug was received by them on Jan. 11th and their web says I'll get a refund in 15 days, but I had to customer service AGAIN and was twice informed it would take an additional 7 days! They will NOT give you your money back in a timely manner and apparently cannot track their own shipments efficiently.
Great prices, but if you don't want what they send, you're on your own to get a refund.AVOID AT ALL COSTS!!106633e1 review #382512
You may also like
- "Ikea has put their customers in harm way, and they must be stopped. Ikea was stated by Nazi Ingvar Kamprad, and we should stop putting our money in his pocket...."
- "The bed we purchased was one the King Koil â€œthermal/visco-elastic foamâ€ Night Rain-Natural Response type beds on 1/25/03. I have to admit, a foam bed was not on my..."
- "These people delivered (2) new leather couches 1-1/2 months late in July, 2008. Tore a hole in (1) couch when bringing in to the room. Since then, they have moved..."
- "I have never had experience furniture the way I experienced it with Ashley Furniture. The worst ever. My first living room set delivered was damaged. I did a re select,..."
- "My two year old broke out into his FIRST ever allergic reaction due to the honest company wipes. I assumed it was because he was sensitive to something in them...."
- "ako din ngyn gnyan ang nangyayare!! feb 24 ko pinadala parcel ko. tapos feb 25 nasa cabanatuan delivery hub then di daw naideliver dahil consignee unknown samantalang kilala sila sa..."
- "Libby Muelhaupt and Bruce Spurlock shut down, Discount Mortgage Relief, then continue to take money from consumers to the tune of $400,000. Then they open another company BDL Credit Solutions..."
- "Wells Fargo and John Stumpf ( CEO of Wells Fargo) will lie to you and scam you! I was a Capital One Customer. I went into Wells Fargo and..."
- "Discount Tire located in Harker Heights, TX. I brought 4 new rimes and tires in Oct of 2010. 3 out of 4 tires belts where broken. 1.First, Discount tried..."