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I ordered a rug WEEKS ago. There rug pad arrived the next day. Weeks later, there is no rug. There is NO way to reach someone at rugsusa. At all. They have a customer service number. Go ahead, make sure you have a full day free because you will be on hod for hours....
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#1134306
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1) sent wrong rug 2) rub pad delivered to wrong address and then went back to warehouse 3) tried to get right rug sent to us but wont do it because there is a bogus tracking number what says something is out for deliver 5 days after the fact, nothing delivered (from...
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Anonymous
SHANE

THEY TOOK MY MONEY AND NEVER SENT ME MY RUGDON'T BUY FROM THESE SCUMBAGS!!!!

#1100133
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I purchased a rug from this company before, and liked it so I was bought another rug as a gift. When the gift arrived, I didn't need to give it just yet and their 14 day window for returns expired when I was told it was the wrong size. I wanted to simply exchange the...
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1.0
Product
I liked
  • Speed of delivery
I didn't like
  • Poor customer service
  • Customer service
#1079444
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RugsUSA - Terrible

RugsUSA
#1128736
1.0
Details
If you don't want old and smell rugs stay away from this guy. You will spend your money on shipping back charge.
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Advertised vs Delivered
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Exchange, Refund and Cancellation Policy
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RugsUSA - Terrible

RugsUSA
#1128732
If you don't want old and smell rug stay away from them. What your money spend is for shipping back charge.
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RugsUSA - Customer service the worst!

RugsUSA
#1127067
3.1
Details
Rugs are beautiful. Prices good. They have the worst customer service. The 609 phone area code never answers. The 800 number puts you in a que where you never get an agent. The email given for contact is declared "unsafe" by my phone and computer.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
RugsUSA - Terrible rug quility
1/1

RugsUSA - Terrible rug quility

RugsUSA
#1090513
I tried to leave a review on their website but unfortunately couldn't. Bought a rug 1 year and 1 month ago. And the rug did not hold up. It started pilling and wore down in the high traffic area. For 525$ I thought the quility would be top notch. it was definitely not worth the cost. Here is the name of the rug: Radiante BC73 Washed Rug
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I ordered 3 rugs on two orders. I received the rug I ordered last first and never got the other two. I have had to email to track down the other rugs and have an event tomorrow that I will now not be prepared for because of the delay! They emailed me this morning...
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1.7
#1061906
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RugsUSA - Rug Review
RugsUSA - Rug Review
I purchased many rugs and worked with a designer as he helped me locate various area rugs prior to moving in since it was a work in progress (condo was being built) I moved in last week and received the rug in February never thinking to open it up until closing on the...
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Anonymous
alicia

How is this even a comment? You were 10 days late on the return. Policy is policy.

2.1
Product
#1031526
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RugsUSA - Rug Review
I purchased the Maui Jute Braid JT03 rug in an 8 X 10 on December 29, 2016. I had read all the great reviews about it before deciding to make my purchase. Just a few days ago my husband noticed a giant hole by the edge of the rug. I called Rugs USA the next day and...
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Anonymous
Denise B Sch

Had similar problem but mine was just opened

Anonymous
Holly

Do not buy from rug USA... they won't post negative reviews and they are extremely slow in getting rug(s) to you! Very shady company for sure!!!!

2.3
#1008571
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I'm not a person who writes reviews complaining or criticizing as I'm very aware our natural tendency is to complain before we would ever praise and so for that reason I'm very conscious of writing a critical review, but personally my experience with RUGS USA has been...
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Anonymous
Karen

They are not going to call you back. They never answer their phone nor do they return emails. This company is a scam. I learned the hard way.

2.6
I didn't like
  • Complete lack of customer service
  • Long wait for product
#993893
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Do not buy from this company, Rugs USA!!! It doesn't metter how many rugs you order and how much you pay, Rugs USA ship what they WANT AND WHAT WORK FOR THEM. Then you will stuck with rug of no use. Be carefull with their 90% off. Those rugs, Rugs USA claims, no...
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1.1
Product
#993167
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I ordered a rug 90% off on Dec 27th, on Jan 12, I get an email that my order had been cancelled because the item was out of stock. It took them 17 day to tell me this!!! Meanwhile I ordered 2 other rugs from ESalerugs.com (great company by the way) for the same room,...
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#991050
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Purchased a rug for a christmas gift. it wouldn't fit in their bathroom. it took them 2 wks. to return it back to me (they live an hour away). I got return authorization from company immediately for this (1/3/17). I went to my shipping store to send back and it was...
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1.0
Product
#989146
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