RugsUSA
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
RugsUSA Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RugsUSA has 1.7 star rating based on 116 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend RugsUSA to a friend or colleague.
- Rating Distribution
Pros: There are no pros when a business plays games, Seemed too have good prices, Customer service rep on phone.
Cons: Customer service, Return policy, Poor customer service and dishonesty.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RugsUSA has 1.7 star rating based on 116 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend RugsUSA to a friend or colleague.
- Rating Distribution
Pros: There are no pros when a business plays games, Seemed too have good prices, Customer service rep on phone.
Cons: Customer service, Return policy, Poor customer service and dishonesty.Recent recommendations regarding this business are as follows: "Beware this company does bad business.", "Think twice", "Order from rugs.com", "Find a company that has customer service in he United States!", "Simple: don't bother.".
Most users ask RugsUSA for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top RugsUSA Reviews
"My rug cam damaged"
Your customer service was very helping and nice to me. Love you rugs, will continue to order in future. Thank you User's recommendation: Order from rugs.com
"Rug in poor quality and not what I expected for this price"
This rug that I received is not what I expected and they want to charge me over $61 to return. Terrible business. Do not buy from them. Had I realized this I...
Philadelphia, Pennsylvania
WS613**** authorization coed 993789
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Rug in poor quality and not what I expected for this price
- Returns and quality of rugs
Preferred solution: Full refund
User's recommendation: Beware this company does bad business.
Pontiac, Michigan
You can find me to deliver my lamp
User's recommendation: Think twice
Lebanon, Kentucky
My rug cam damaged
User's recommendation: Order from rugs.com
Awful!
Union, South Carolina
These people are in the Philippines! They speak terrible English! What a waste of time to employ these people to handle issues in the United States.
User's recommendation: Find a company that has customer service in he United States!
Ambler, Pennsylvania
Not recommended
Unfortunately, I am not able to recommend this company. Their site advertises free 2-day shipping, which is great, but it's been two weeks and my rug still hasn't even shipped.
The person I spoke to over email seemed pleasant and originally refunded me 20% of the purchase price for the delay, which I appreciated. However, they said they would ask the warehouse to expedite my order and I should see my tracking information within three to five business days. Frankly, I don't consider that to be expedited service. I understand that they may be understaffed or have other lingering effects of COVID on their business and I wouldn't be so incensed if they had just been honest about the time to ship.
I've now requested to cancel the order as well as a full refund because I doubt very much that it will be shipped at all.
I've had no trouble with Wayfair or Overstock before, so I'll be sticking with them in the future. Heck, a trip to HomeGoods would even work!
User's recommendation: Simple: don't bother.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible customer service
Preferred solution: They refused to rectify the problem as should be done by self respecting business.
User's recommendation: Run away and run fast
No communication
- Prices
- Dealing with customer service
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Would give zero stars if I could.
- Quality of rug
- I was scammed
Preferred solution: Full refund
User's recommendation: Don’t buy from RugsUSA
Evergreen, Colorado
I need a person to talk to. I am not good at using technology. I have tried three times and it always fails.
Preferred solution: Correct billing address
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Incorrect size
- Size of rug
- Delivery time
Preferred solution: Price reduction
User's recommendation: Go with a more reputable company
White Plains, New York
Damaged rug
Preferred solution: Let the company propose a solution
Atlanta, Georgia
Rug not received
Preferred solution: Deliver product or service ordered
User's recommendation: C
Jewett City, Connecticut
Credit refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I have made no less than 5 phone calls to Rugs USA to take my number off of their texting list. I have wall to wall carpeting and I will never buy from them.
Preferred solution: My name removed from text advertising!
User's recommendation: Customer service does not care!!!!!
About
RugsUSA is an on-line retailer of an extensive variety of area rugs. RugsUSA started its history in 1998, perfecting itself day after day and bringing the latest designs at the best prices. RugsUSA presents modern trend rugs, outdoor rugs, Flokati shags, leather rugs, children rugs, Oriental and Persian rugs, as well as accessories for the home, elegant lightings, exquisite mirrors and charming wall clocks. RugsUSA offers big discounts on America's leading brands of the area, including Shaw, Milliken, Safavieh Carpets, Momeni, Mohawk, etc, with always free shipping. RugsUSA offers the lowest prices on the products which can beat any competitor by 10% surely.
RugsUSA is ranked 8 out of 88 in Carpets, Rugs and Mats category
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