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2.1
Details
ordered rug, got email item was shipped and fedex track num. with est dlvy date. fedex says no item sent to them, cust svc can't find order, reach out to whse, who do not respond, and basically they claim maybe order is lost. I do not think they ever had it and have...
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Review
#960101 Review #960101 is a subjective opinion of poster.
Cons
  • Complete lack of customer service
  • No communication to let me know there was a problem
Reason of review
Problem with delivery
Loss
$550
Preferred solution
Deliver product or service ordered
2.7
Details
I bought a rug in October, they sent me a UPS tracking code and whenever I went to the UPS site and tracked it, it said that it was waiting on UPS pick up. I called several times, got the runaround about how they were investigating in the warehouse. Looked online - low...
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2 comments
Anonymous
#1286590

We had the same problem and disputed the charge with our credit card company in oreder to get refunded.

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Review
#954736 Review #954736 is a subjective opinion of poster.
Pros
  • Products i have previously received
Cons
  • Not getting my refund when i never received the product
Reason of review
Order processing issue
Loss
$114
Preferred solution
Full refund
Tags
  • Ship transport
  • missing inventory
Trying to return a large rug that was not as I had expected has been a nightmare for almost two weeks taking up endless time and therefore $. I have all the email and followed up and called until I got some action. I was eventually sent a return authorization code but...
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Review
#943244 Review #943244 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Rug Review

RugsUSA - Simple Review #1476951695
RugsUSA - Simple Review #1476951695
The rug I purchased looks nothing like the ad, the diamonds are also cut off at one end. Poorly made and false description. Disappointed. Borderstara@gmail.com
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Review
#939945 Review #939945 is a subjective opinion of poster.
Product
Reason of review
Not as described/ advertised
Ordered a rug. Rug never shipped. "Customer service" does not return my calls or answer my emails. They have charged me for the rug but I haven't seen it or received any shipping information. THEFT! Plain and simple stealing! Super angry! I reviewed my item on the...
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8 comments
Anonymous
#1297918

Did you ever get your rug or money back? I am wondering because I ordered last month and have had the same experience thus far. I was hoping they were just backed up due to their president's day sale, however, after reading into the company, I am now concerned that it is a scam...

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Review
#937045 Review #937045 is a subjective opinion of poster.
Reason of review
Order processing issue
Tags
  • Rugsusa com Rugs
1.6
Details
I ordered two small rugs, a runner and two rug pads because I had a pad for the runner already. Looking at the pictures, the rugs looked thick and appeared to be exactly what I was looking for. I should have known from the price that they would not look as...
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Review
#933373 Review #933373 is a subjective opinion of poster.
Pros
  • Customer service rep on phone
Cons
  • Return policy
  • Poor quality rugs
Reason of review
Return, Exchange or Cancellation Policy
Loss
$30
Preferred solution
Let the company propose a solution
Tags
  • rugs
  • Fast And Easy Return
I have ordered many rugs from this website on the past and have had an easy time finding what I want . However in current times, if I find a rug I like on Monday, it is impossible to find on Tuesday. The website is not as easy to navigate as it was last year. I'll...
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Review
#924016 Review #924016 is a subjective opinion of poster.
Reason of review
Bad quality
I bought a rug from rugsusa and watched the tracking info for what I thought was the total order. Only the pad, an add-on item, arrived. I called to check in on the order and was told it would be sent out the next day. I gave away my run in anticipation of the one I...
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Review
#922377 Review #922377 is a subjective opinion of poster.
Cons
  • Doesnt deliver on goods sold
  • Terrible customer service
Reason of review
Poor customer service
Preferred solution
Full refund
1.4
Details
Go. Elsewhere. World Market. Pier 1. You grandmothers's attic. Anywhere but RugsUSA which whiffs more like a *** than a legitimate business. Same problem as others on this board. Two rugs were delivered. One wasn't. A week went by. Then two. Then three. And each time I...
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Review
#922329 Review #922329 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
2.2
Details
I recently ordered a rug for my new apartment. The first rug showed up torn, which I assumed was from delivery. I contacted customer service to get a new rug issued. Their system is so outdated, they cannot send a new rug even for something like that. I had to wait...
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Review
#910713 Review #910713 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy