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2.2
Details
RugsUSA - "New" rug with pet urine stain!
RugsUSA - "New" rug with pet urine stain!
Buyer beware. I recently purchased an area rug from Rugs USA. I made the mistake of waiting to take the rug out of the packaging until the room for which it was intended was painted. Upon opening and unrolling for the first time, I noted an irregular yellow stain in...
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Review
#908351 Review #908351 is a subjective opinion of poster.
Product
Cons
  • Quality of product
  • Customer service
  • Return policy
Reason of review
Damaged or defective
1.6
Details
Ordered two rugs for my kids rooms using 90% off code. One went to 222$ and the other 115$ and got the tracking for it as well. Ups came and dropped off one rug. Checked my receipt and they charged me 300 for one rug which was not the deal. I emailed them but no...
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Review
#886617 Review #886617 is a subjective opinion of poster.
Product
Reason of review
Problems with payment
1.0
Details
WORST "customer service" EVER if I can even call is service. The fix to any issue is, on just send it back we MIGHT refund you might not and I'll give you 10% off the reorder. WHAT!? You want me to be out of pocket for 2 rugs, both in which you have in your possession...
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Review
#882918 Review #882918 is a subjective opinion of poster.
Reason of review
Can I check all of these
Loss
$400
Preferred solution
Full refund
2.7
Details
I wish I'd read these reviews before ordering a rug that never arrived. Poorest (none) communications. Okay, you need 100 words. You suck, your customer service is ridiculous, no one will help you, delivery hasn't happened yet so I can't comment on that. Tracking...
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Review
#877115 Review #877115 is a subjective opinion of poster.
Cons
  • No communication to let me know there was a problem
Reason of review
Order processing issue
Tags
  • rugs
1.0
Details
I bought two 8X10 wool rugs and rug pads; spent hours online trying to find exactly what I wanted; I did find them...or at least I thought I did. I ordered the two rugs; however, I never received the rugs...just the pads. No communication; had to continue to call to...
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1 comment
Anonymous
#1181431

I've been waiting almost a month for a small rug. When asked they said there was a processing delay.

No communication, no apologies.

I won't order from them again.

Review
#863394 Review #863394 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$400
Preferred solution
Let the company propose a solution
1.0
Details
I bought a $1300 from Rugsusa - it's horrible and the customer service supervisor Darlene was rude/aggressive and condescending. I will never buy from this company again. DONT TRUST THEM They will swindle you out of being able to return your rug even when it's...
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1 comment
Anonymous
#1227088

I had the same experience. I purchased a rug that was supposedly 90% discounted and it was non returnable/non refundable.

I took the risk because I didn't expect for the rug to have an increadibly nauseating smell.

Like it's soaking in chemicals and gave me such an extreme headache with dizziness. I bought this rug for my 6 and 3 year old daughters' room that they share.

I would NEVER EVER be able to let them sleep in the same room as that poisonous rug.

Review
#842800 Review #842800 is a subjective opinion of poster.
Reason of review
Damaged or defective

RugsUSA in Norcross, Georgia - Worst return service

I bought a rug and needed to return it. It took me an hour on the computer to figure out and get a return label. Then I kept having to email them back to ask where the label was. It took forever to get the rug and now it is taking forever to return the rug I will never buy from them again. It is not easy to return as they say. This review has to have 100 words and I do not have that many to say, so I will say I hate RugsUSA and the rug was much thicker than it said on the website
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Review
#836694 Review #836694 is a subjective opinion of poster.
Reason of review
RETURNS
Preferred solution
Full refund
I ordered a rug from Rugs USA in mid-March 2016; the website indicated it would ship in 2 - 3 days. Having not had any communications for over a week I contacted them. They indicated that the rug was on backorder until April 23. Well, the 23rd cam and went and no word...
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Review
#836599 Review #836599 is a subjective opinion of poster.
Reason of review
Misleading information on website
2.0
Details
RugsUSA - Bright RED is not Charcoal Gray
RugsUSA - Bright RED is not Charcoal Gray

Update by user Apr 14, 2016

I have a huge, ugly red rug sitting in my kitchen right now that takes up tremendous space. I ordered a gray and blue rug. I refuse to pay $139 plus and additional home pick up fee to correct their mistake in sending the obviously incorrect rug.

Original review posted by user Apr 13, 2016

I ordered a rug with a...
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Review
#828816 Review #828816 is a subjective opinion of poster.
Cons
  • Forced payment to return incorrect item
  • Long wait for product
  • Inconvenience
Reason of review
Not as described/ advertised
Loss
$700
Preferred solution
Full refund
Tags
  • inaccurate website
  • No Free Return
1.7
Details
I placed an order for a rug for $260. Two weeks later I had not received the rug, a shipping number, or any e-mail update on the status of my order. I called RugsUSA and after waiting on hold for a half hour was told that they couldn't get it touch with the warehouse...
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Review
#827873 Review #827873 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund