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2.0
Details
RugsUSA - Bright RED is not Charcoal Gray
RugsUSA - Bright RED is not Charcoal Gray

Update by user Apr 14, 2016

I have a huge, ugly red rug sitting in my kitchen right now that takes up tremendous space. I ordered a gray and blue rug. I refuse to pay $139 plus and additional home pick up fee to correct their mistake in sending the obviously incorrect rug.

Original review posted by user Apr 13, 2016

I ordered a rug with a...
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Review
#828816 Review #828816 is a subjective opinion of poster.
Product
Milliken Rug
Cons
  • Gross misrepresentation of item
  • Forced payment to return incorrect item
  • Long wait for product
Reason of review
Not as described/ advertised
Loss
$700
Preferred solution
Full refund
Tags
  • inaccurate website
  • No Free Return
1.7
Details
I placed an order for a rug for $260. Two weeks later I had not received the rug, a shipping number, or any e-mail update on the status of my order. I called RugsUSA and after waiting on hold for a half hour was told that they couldn't get it touch with the warehouse...
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Review
#827873 Review #827873 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Poor customer service
Preferred solution
Full refund

Rugsusa Return Policy Review

1.0
Details
Rugsusa has ad bad customer service and return policy. We returned our $150 rug but never received our refund. Worst company. Would never order from them again
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Review
#819478 Review #819478 is a subjective opinion of poster.
We purchased a rug from USA Rugs, and when we received it, it was damaged. Huge pulls in the rug in several spots. We requested a return authorization number, and opted to take the rug to UPS ourselves. We shipped it 2 weeks ago. Unfortunately, we misplaced...
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Review
#819355 Review #819355 is a subjective opinion of poster.
Reason of review
Damaged or defective
Dealing with Rugsusa is a nightmare. They do not respond, they say they will do one thing, and do not, you have to constantly stay on them until they complete their commitments. They do not honor what is shown on their web site, ship out wrong items then want t...
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1 comment
Anonymous
#1121960

Disreputable company!!!! Do not do business with these people!!!

Review
#800576 Review #800576 is a subjective opinion of poster.
Reason of review
all of the above
Loss
$250
1.7
Details
Received my rug which was not even similar to that shown on their website..I sent pics of the rug showing the obvious difference in what I received and what was shown..Apparently they mislabeled the rug, but they refused to pay for the return shipping, despite their...
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Review
#799804 Review #799804 is a subjective opinion of poster.
Cons
  • Gross misrepresentation of item
Reason of review
Not as described/ advertised
Loss
$90
I ordered a rug on the website, it had not arrive in over 3 weeks. I called and it was sent in two days which was great...however the wrong rug arrived. Now almost 7 weeks later I still haven't received the rug I ordered. Keep getting promises but nothing happens....
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Review
#790650 Review #790650 is a subjective opinion of poster.
Service
Rugsusa Shipping Service
Reason of review
Problem with delivery

Rugsusa Rug Review from Raleigh, North Carolina

I bought a rug online on 11/22/2015. The system said it was in stock. when I checked it out it said back order. Still have not got the rug two months later. Called customer service and they said I have to wait at least another month. As soon as I hung up the phone I got the email from customer survive and it said my order has been cancelled. Terrible customer service. Would never do business with this company again.
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Review
#786241 Review #786241 is a subjective opinion of poster.

Other Product Review

1.0
Details
Worst customer service I have ever encountered
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Review
#784087 Review #784087 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I opened the rug a month after purchasing it, laid it down and a ton of debris and dirt came from the rug. I vacuumed the rug several times, mind you it had never been used, and debris continued to come from the rug. It was disgusting. This rug had definitely been...
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Review
#781564 Review #781564 is a subjective opinion of poster.
Cons
  • Poor customer service and dishonesty
  • Quality of rug
  • Return policy
Reason of review
Damaged or defective
Loss
$150
Preferred solution
Full refund