RugsUSA - Bright RED is not Charcoal Gray

27 of 182 RugsUSA reviews

Update added by user Apr 14, 2016

I have a huge, ugly red rug sitting in my kitchen right now that takes up tremendous space. I ordered a gray and blue rug. I refuse to pay $139 plus and additional home pick up fee to correct their mistake in sending the obviously incorrect rug.

Original review posted by user Apr 13, 2016

I ordered a rug with a charcoal gray and blue pattern.I received a solid, unpatterned, bright red rug.

I'm not looking forward to dealing with them, based on reviews. The website will only allow you to request a return if you agree to pay $139 PLUS some unknown additional fee for UPS Freight to pick up the rug. I have a huge, useless rug sitting in my hallway now, after having waited for weeks to receive the rug I wanted. RugsUSA claims they won't be responsible for discrepancies in color but this is utterly ridiculous.

I should not have to pay upwards of $200 for literally nothing. Plus I had the inconvenience of waiting, and having to store this red rug -- something for which I do not have the space.

This return fee is nothing less than extortion.

I've included pics of the rug I ordered and of the rug I received.

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Customer service

  • What I liked
      No items
  • What I disliked
    • Gross misrepresentation of item
    • Poor customer service and dishonesty
    • Forced payment to return incorrect item
    • Inconvenience
    • Long wait for product
    • Horrible experience

Reason of review:
Not as described
Preferred solution:
Full refund
Monetary loss:
Product or service
Milliken Modern Times Aura Rug Charcoal
Review category
Furniture and Decor
review #828816 by

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