I ordered 3 rugs on two orders. I received the rug I ordered last first and never got the other two. I have had to email to track down the other rugs and have an event tomorrow that I will now not be prepared for because of the delay! They emailed me this morning...Read more
RugsUSA - Why does your customer service suck?
We received a ripped rug and have been on hold, yet to actually speak to anyone in customer service, for over an hour. Do you actually have customer service, or just an automated line to keep angry customers busy?
I purchased many rugs and worked with a designer as he helped me locate various area rugs prior to moving in since it was a work in progress (condo was being built) I moved in last week and received the rug in February never thinking to open it up until closing on the...Read more
I purchased the Maui Jute Braid JT03 rug in an 8 X 10 on December 29, 2016. I had read all the great reviews about it before deciding to make my purchase. Just a few days ago my husband noticed a giant hole by the edge of the rug. I called Rugs USA the next day and...Read more
Short Review on February 01, 2017
I ordered two rugs from them, and within 3 days was notified that they made a mistake in inventory and one rugs would not be available. I waited for the other to show up, and 11 days later was told that the rug wasn't available and that my credit card would be refunded. I'm still waiting for that to happen.
I'm not a person who writes reviews complaining or criticizing as I'm very aware our natural tendency is to complain before we would ever praise and so for that reason I'm very conscious of writing a critical review, but personally my experience with RUGS USA has been...Read more
I didn't like
- Complete lack of customer service
- Long wait for product
Do not buy from this company, Rugs USA!!! It doesn't metter how many rugs you order and how much you pay, Rugs USA ship what they WANT AND WHAT WORK FOR THEM. Then you will stuck with rug of no use. Be carefull with their 90% off. Those rugs, Rugs USA claims, no...Read more
I ordered a rug 90% off on Dec 27th, on Jan 12, I get an email that my order had been cancelled because the item was out of stock. It took them 17 day to tell me this!!! Meanwhile I ordered 2 other rugs from ESalerugs.com (great company by the way) for the same room,...Read more
Purchased a rug for a christmas gift. it wouldn't fit in their bathroom. it took them 2 wks. to return it back to me (they live an hour away). I got return authorization from company immediately for this (1/3/17). I went to my shipping store to send back and it was...Read more
Worst company ever. Do not buy from these people. I ordered a highly discounted rug- never received it, had to follow up myself after 2 weeks and told it was out of stock. Only offered 10% discount. Finally got them to give me (after about 7 angry emails) $30 off,...Read more
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