Worst company ever. Do not buy from these people. I ordered a highly discounted rug- never received it, had to follow up myself after 2 weeks and told it was out of stock. Only offered 10% discount. Finally got them to give me (after about 7 angry emails) $30 off,...Read more
I ordered a rug paying over $500 for a large area rug for my family room. I didn't put it down immediately after receiving since I am out of town a lot for business. The rug began shedding after I put it down. There were constantly fibers all over my wood floor. It...Read more
I ordered a rug from RugsUSA and below the rug. on the same webpage they recommend you purchase the pad that goes under the rug.so I order the pad to go under the rug and mysteriously, I receive an email saying the rug is no longer available, but they shipped the pad...Read more
RugsUSA - Why does your customer service suck?
We received a ripped rug and have been on hold, yet to actually speak to anyone in customer service, for over an hour. Do you actually have customer service, or just an automated line to keep angry customers busy?
Short Review on February 01, 2017
I ordered two rugs from them, and within 3 days was notified that they made a mistake in inventory and one rugs would not be available. I waited for the other to show up, and 11 days later was told that the rug wasn't available and that my credit card would be refunded. I'm still waiting for that to happen.
The rug I purchased looks nothing like the ad, the diamonds are also cut off at one end. Poorly made and false description. Disappointed. Borderstara@gmail.com
Rugsusa Return Policy Review
Rugsusa has ad bad customer service and return policy. We returned our $150 rug but never received our refund. Worst company. Would never order from them again
This company is absolutly TERRIBLE! Absolutly zero customer service. I ordered a rug on the 18th of November and when I ordered it my confirmation email said that it would be delivery on the 23rd of November, just in time for Thanksgiving. When it didn't arrive I was...Read more
Worst customer service ever. Took me over 2 months to receive all my rugs. Did over a thousand dollar order... And TWICE they sent me the wrong color. Customer service is rude and not sympathetic. They don't try to satisfy the customer. And I can't even re order...Read more
ordered rug, got email item was shipped and fedex track num. with est dlvy date. fedex says no item sent to them, cust svc can't find order, reach out to whse, who do not respond, and basically they claim maybe order is lost. I do not think they ever had it and have...Read more
I didn't like
- No communication to let me know there was a problem
- Complete lack of customer service
I bought a rug in October, they sent me a UPS tracking code and whenever I went to the UPS site and tracked it, it said that it was waiting on UPS pick up. I called several times, got the runaround about how they were investigating in the warehouse. Looked online - low...Read more
- Products i have previously received
I didn't like
- Not getting my refund when i never received the product
Trying to return a large rug that was not as I had expected has been a nightmare for almost two weeks taking up endless time and therefore $. I have all the email and followed up and called until I got some action. I was eventually sent a return authorization code but...Read more
Ordered a rug. Rug never shipped. "Customer service" does not return my calls or answer my emails. They have charged me for the rug but I haven't seen it or received any shipping information. THEFT! Plain and simple stealing! Super angry! I reviewed my item on the...Read more
I ordered two small rugs, a runner and two rug pads because I had a pad for the runner already. Looking at the pictures, the rugs looked thick and appeared to be exactly what I was looking for. I should have known from the price that they would not look as...Read more
Harrisburg, North Carolina
- Customer service rep on phone
I didn't like
- Return policy
- Poor quality rugs
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