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I ordered a rug WEEKS ago. There rug pad arrived the next day. Weeks later, there is no rug. There is NO way to reach someone at rugsusa. At all. They have a customer service number. Go ahead, make sure you have a full day free because you will be on hod for hours....
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Review
#1134306 Review #1134306 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Deliver product or service ordered

RugsUSA in Mineola, New York - Terrible

1.0
Details
If you don't want old and smell rugs stay away from this guy. You will spend your money on shipping back charge.
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Review
#1128736 Review #1128736 is a subjective opinion of poster.
Product
Reason of review
Bad quality

RugsUSA - Customer service the worst!

3.1
Details
Rugs are beautiful. Prices good. They have the worst customer service. The 609 phone area code never answers. The 800 number puts you in a que where you never get an agent. The email given for contact is declared "unsafe" by my phone and computer.
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Review
#1127067 Review #1127067 is a subjective opinion of poster.
1) sent wrong rug 2) rub pad delivered to wrong address and then went back to warehouse 3) tried to get right rug sent to us but wont do it because there is a bogus tracking number what says something is out for deliver 5 days after the fact, nothing delivered (from...
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1 comment
Anonymous
#1372145

THEY TOOK MY MONEY AND NEVER SENT ME MY RUG

DON'T BUY FROM THESE SCUMBAGS!!!!

Review
#1100133 Review #1100133 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

RugsUSA - Terrible rug quility

RugsUSA - Terrible rug quility
I tried to leave a review on their website but unfortunately couldn't. Bought a rug 1 year and 1 month ago. And the rug did not hold up. It started pilling and wore down in the high traffic area. For 525$ I thought the quility would be top notch. it was definitely not worth the cost. Here is the name of the rug: Radiante BC73 Washed Rug
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Review
#1090513 Review #1090513 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
I purchased a rug from this company before, and liked it so I was bought another rug as a gift. When the gift arrived, I didn't need to give it just yet and their 14 day window for returns expired when I was told it was the wrong size. I wanted to simply exchange the...
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Review
#1079444 Review #1079444 is a subjective opinion of poster.
Product
Pros
  • Speed of delivery
Cons
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$224
Preferred solution
Full refund
1.7
Details
I ordered 3 rugs on two orders. I received the rug I ordered last first and never got the other two. I have had to email to track down the other rugs and have an event tomorrow that I will now not be prepared for because of the delay! They emailed me this morning...
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Review
#1061906 Review #1061906 is a subjective opinion of poster.
Reason of review
Order processing issue

RugsUSA - Why does your customer service suck?

We received a ripped rug and have been on hold, yet to actually speak to anyone in customer service, for over an hour. Do you actually have customer service, or just an automated line to keep angry customers busy?
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Review
#1045567 Review #1045567 is a subjective opinion of poster.
Product
Reason of review
Damaged or defective
2.1
Details
RugsUSA - Rug Review
RugsUSA - Rug Review
I purchased many rugs and worked with a designer as he helped me locate various area rugs prior to moving in since it was a work in progress (condo was being built) I moved in last week and received the rug in February never thinking to open it up until closing on the...
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1 comment
Anonymous
#1334453

How is this even a comment? You were 10 days late on the return. Policy is policy.

Review
#1031526 Review #1031526 is a subjective opinion of poster.
Product
Reason of review
Bad quality
2.3
Details
RugsUSA - Rug Review
I purchased the Maui Jute Braid JT03 rug in an 8 X 10 on December 29, 2016. I had read all the great reviews about it before deciding to make my purchase. Just a few days ago my husband noticed a giant hole by the edge of the rug. I called Rugs USA the next day and...
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3 comments
Anonymous
#1313288

Had similar problem but mine was just opened

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Review
#1008571 Review #1008571 is a subjective opinion of poster.
Reason of review
Bad quality