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Worst company ever. Do not buy from these people. I ordered a highly discounted rug- never received it, had to follow up myself after 2 weeks and told it was out of stock. Only offered 10% discount. Finally got them to give me (after about 7 angry emails) $30 off,...
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Anonymous
***ed

Pretty certain they are just a bunch of scam artists. They conveniently are out of both of the rugs I ordered and was notified 11 days after I purchased them. We'll see if my ...

Anonymous
CZ

I ordered a runner on nov 28, today is dec 23.Still waiting. Sent an e-mail yesterday.This is a good site...

1.0
#978689
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I ordered a rug paying over $500 for a large area rug for my family room. I didn't put it down immediately after receiving since I am out of town a lot for business. The rug began shedding after I put it down. There were constantly fibers all over my wood floor. It...
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Anonymous
Anonymous

That's normal for the first 3 months nths with wool rugs. It says it in the ad!!

#968380
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I ordered a rug from RugsUSA and below the rug. on the same webpage they recommend you purchase the pad that goes under the rug.so I order the pad to go under the rug and mysteriously, I receive an email saying the rug is no longer available, but they shipped the pad...
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1.0
#967578
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Other Product Review

RugsUSA
#784087
1.0
Details
Worst customer service I have ever encountered
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Customer service
Exchange, Refund and Cancellation Policy
Reliability
Staff

RugsUSA Rug Review

RugsUSA
#769222
1.0
Details
Never sent the rug and won't return e-mails or answer the phone. DONT SHOP HERE!
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Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Style and Design

RugsUSA Rug Review

RugsUSA
#748983
1.6
Details
I ordered a $689 rug and received a defective rug with a hole in the center of it. Customer service is HORRIBLE! I have been trying to return the rug for a week. Wait time to speak to someone on the phone is 15-30 minutes and then you get an extremely rude person. I have disputed the payment on my credit card and still have their defective rug. I will never order another rug from RugsUSA.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Style and Design
Value for money
Warranty
Website

RugsUSA Rug Review

RugsUSA
#691519
4.0
Details
Why won't you respond to me and tell me what's going on with my order? Do you realize how frustrating that is, especially since I've been billed for a rug I don't have!
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Value for money
This company is absolutly TERRIBLE! Absolutly zero customer service. I ordered a rug on the 18th of November and when I ordered it my confirmation email said that it would be delivery on the 23rd of November, just in time for Thanksgiving. When it didn't arrive I was...
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#965187
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Worst customer service ever. Took me over 2 months to receive all my rugs. Did over a thousand dollar order... And TWICE they sent me the wrong color. Customer service is rude and not sympathetic. They don't try to satisfy the customer. And I can't even re order...
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2.7
#961791
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ordered rug, got email item was shipped and fedex track num. with est dlvy date. fedex says no item sent to them, cust svc can't find order, reach out to whse, who do not respond, and basically they claim maybe order is lost. I do not think they ever had it and have...
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2.1
I didn't like
  • Complete lack of customer service
  • No communication to let me know there was a problem
#960101
Reply to reviews
I bought a rug in October, they sent me a UPS tracking code and whenever I went to the UPS site and tracked it, it said that it was waiting on UPS pick up. I called several times, got the runaround about how they were investigating in the warehouse. Looked online - low...
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Anonymous
Anonymous

We had the same problem and disputed the charge with our credit card company in oreder to get refunded.

Anonymous
Anonymous

This is exactly what I am dealing with right now. I ordered a rug in October that was supposed to be delivered in October and received an invalid tracking number from RUGS USA...

2.7
I liked
  • Products i have previously received
I didn't like
  • Not getting my refund when i never received the product
#954736
Reply to reviews
Trying to return a large rug that was not as I had expected has been a nightmare for almost two weeks taking up endless time and therefore $. I have all the email and followed up and called until I got some action. I was eventually sent a return authorization code but...
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Riley, Kansas
#943244
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Ordered a rug. Rug never shipped. "Customer service" does not return my calls or answer my emails. They have charged me for the rug but I haven't seen it or received any shipping information. THEFT! Plain and simple stealing! Super angry! I reviewed my item on the...
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Anonymous
Feeling Scammed

Did you ever get your rug or money back? I am wondering because I ordered last month and have had the same experience thus far. I was hoping they were just backed up due to th...

Dagelayton
Dagelayton

Update: I disputed the charge with my credit card company and was reimbursed. As I understand it, the credit card company faxed/emailed and called RugsUSA with the dispute in...

#937045
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I ordered two small rugs, a runner and two rug pads because I had a pad for the runner already. Looking at the pictures, the rugs looked thick and appeared to be exactly what I was looking for. I should have known from the price that they would not look as...
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1.6
Harrisburg, North Carolina
I liked
  • Customer service rep on phone
I didn't like
  • Return policy
  • Poor quality rugs
#933373
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