RugsUSA
Reviews and Complaints
Scammed
User's recommendation: Stay away, far away
Refund
Preferred solution: Full refund
User's recommendation: Don’t use this company/
A wonderful easy experience with returning a rug I ordered in the wrong size! Love all my new rugs! Can’t believe how quickly they arrived!
User's recommendation: Use this company!
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Verified ReviewerWaiting for a refund
- Waiting too long for refund
- Customer service
Preferred solution: Full refund
User's recommendation: Beware!!
You cannot can’t reach these sellers
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRug infested with Bugs
I am writing this review - BUYERS BEWARE. The company sold me a BUG INFESTED RUG and then refuses, despite many assurances that it will make things right, to pay for the damages its product causes.
I ordered a rug from Rugs USA in June of 2020.
When it arrived, the package had a strange odor; like it had been sitting in a damp basement for quite sometime. I assumed it simply got wet during shipping.
Upon opening the package and unrolling the rug in my home, I was shocked to, literally, see HUNDREDS of dead and alive INSECTS in the packaging and in the RUG itself. It was one of most disgusting sights I ever seen; even though I was a public health inspector/director for over 30 years.
The infestation of insects was so invasive and, apparently, for so long a time that it had actually eaten/destroyed sections of the wool rug. I was disgusted and physically sickened at the sight/smell of a rug full of insects inside my house.
I immediately called Rugs USA and sent It photos.
They returned my payment for the rug, but I never received, despite numerous promises that they would take responsibility, reimbursement for the extermination and cleaning of my home. I even provided, as they requested, documentation of the costs.
Their customer service, or lack thereof, is equally DECEPTIVE. I contacted customer service many times and requested to speak to the manager; but I was never given the opportunity. I asked for a phone number to escalate the matter and I was refused that as well.
Finally, I had been promised call backs from customer service for a final resolution/payment, but NEVER received it.
I have patiently waited more than 10 days before I posted this WARNING. I even told the customer service that, without a call back, it would leave me no choice but to publish the truth so others do not suffer what I have.
As a company which relies on internet sales as its business model they are conducting/transporting (or the company they hired) interstate shipment insect infested cargo.
You should NEVER DO BUSINESS with them unless you want an invasion of insects in your home. Please warn your friends.
- Dealing with customer service
- Quality of rug
- Gross misrepresentation of item
Preferred solution: Reimbursement of $230.00 for professional house cleaning and pest extermination costs.
User's recommendation: I am writing this review - BUYERS BEWARE. The company sold me a BUG INFESTED RUG and then refuses, despite many assurances that it will make things right, to pay for the damages its product causes. I ordered a rug from Rugs USA in June of 2020. When it arrived, the package had a strange odor; like it had been sitting in a damp basement for quite sometime. I assumed it simply got wet during shipping. Upon opening the package and unrolling the rug in my home, I was shocked to, literally, see HUNDREDS of dead and alive INSECTS in the packaging and in the RUG itself. It was one of most disgusting sights I ever seen; even though I was a food and health inspector for over 30 years. The infestation of insects was so invasive and, apparently, for so long a time that it had actually eaten/destroyed sections of the wool rug. I was disgusted and physically sickened at the sight/smell of a rug full of insects inside my house. I immediately called Rugs USA and sent It photos. They returned my payment for the rug, but I never received, despite numerous promises that they would take responsibility, reimbursement for the extermination and cleaning of my home. I even provided, as they requested, documentation of the costs. Their customer service, or lack thereof, is equally DECEPTIVE. I contacted customer service many times and requested to speak to the manager; but I was never given the opportunity. I asked for a phone number to escalate the matter and I was refused that as well. Finally, I had been promised call backs from customer service for a final resolution/payment, but NEVER received it. I have patiently waited more than 10 days before I posted this WARNING. I even tod the customer service that, without a call back, it would leave me no choice but to publish the truth so others do not suffer what I have. As a company which relies on internet sales as its business model they are conducting/transporting (or the company they hired) interstate shipment insect infested cargo. You should NEVER DO BUSINESS with them unless you want an invasion of insects in your home. Please warn your friends.
Buyer Beware of RugsUSA.com
User's recommendation: Try Rugs.com---much better company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent a wrong rug!
- Seemed too have good prices
- Doesnt deliver on goods sold
- Poor customer service and dishonesty
Preferred solution: Full refund
User's recommendation: Your purchase will never match the pictures online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammed.
- There are no pros when a business plays games
- Complete lack of customer service
- I was scammed
- Long wait for product
Preferred solution: Full refund
User's recommendation: Avoid RugsUsa like it’s the plague.
Unhappy with MISSING order and quality of what has been received.
NEVER order carpets from this company! We ordered three rugs and three carpet pads.
We initially received 1 smaller carpet and 2 small pads. A few days later we received one large carpet and matching pad. We are fighting to find out what happened to the second smaller carpet with NO LUCK. After three calls to the Co., we CANNOT get a straight answer from anyone on the whereabouts of the second small carpet or what became of it.
We PURPOSELY ordered these carpets because they all matched. The large carpet has an obvious dye mishap in the coloring and we will just have to live with it. This is one of the worse online shopping experiences I've ever had.
STAY AWAY from this Co. I only wish I had read ALL the BAD reviews before ordering...
User's recommendation: STAY AWAY FROM THIS COMPANY
Dissatisfied with delivery yime
I order 5 rugs. Received one runner within 4 days; another on back order.
For the other 4, one was delivered on day 7; and the other two have not yet been delivered. Contacted customer service and they said I had to wait til a full two weeks since my order before they could do anything. Now for two days in a row got a message that something was going to be delivered by today and now it has changed to tomorrow. Rugs USA cannot offer any support.
While this is a fed ex issue according to them, I do not feel like they are hearing my concern. The two of three rugs was sent at the same time and I only received one rug....I think the other two were lost and that someone is y being honest.
Will NEVER EVER ORDER ANYTHING FROM RUGS USA AGAIN! AMAZON IT IS FROM NOW ON.
- No communication to let me know there was a problem
- Return policy
- Poor customer service and dishonesty
Preferred solution: Deliver product or service ordered
User's recommendation: Do NOT RECOMMEND
Want to know the status of my order
Advertising harassment
User's recommendation: don't even research any product online You fell for the bait if you go there
No US customer help-horrible customer service
Preferred solution: Let the company propose a solution
No response from customer service with regard to a return
User's recommendation: Dont shop here if you can get rug elsewhere with reasonable return policies.
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I was coming to try to write a review ANYWHERE and EVERYWHERE about the SAME EXACT THING. I cannot believe you have to pay SO MUCH MONEY TO RETURN SOMETHING.
They don't respond to e-mails and their 1-800 number doesn't even work.
I feel completely SCAMMED. I am furious.