Contact Information

RugsUSA Phone Numbers

Toll-Free Number:

  • (800) 982-7210

Corporate:

  • (800) 982-7210

Customer Service:

  • (609) 447-4515
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RugsUSA Email:

Corporate Office Address:

RugsUSA
134 W 29th Street FL5
New York, New York 10001
United States

Fax:

1-866-681-8138

Other Info:

Customer Service hours

Mon-Fri: 9 AM - 11 PM SAT 10 AM - 5 PM EST

Help in Social Networks:

Summary of RugsUSA Customer Service Calls

17 TOTAL
CALLS
82% SUCCESSFUL
CONNECTIONS
03:44 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact RugsUSA to Ask about:

Return/ Replace Question:

  • “Return Label unavailable”
  • “Return”

Product/ Service Question:

  • “Damaged rug”

Website/ Application Question:

  • “Can't delete items out of cart.”

Payments and Charges Question:

  • “Coupon code”

Shipping and Delivery Question:

  • “Wrong delivery address”

Staff Question:

  • “Want to talkto a supervisor terrible service”

RugsUSA Rating Stats

1.7 out of 5 stars
based on 85 reviews
See all 216 reviews

Rating trend

About

RugsUSA Return Policy
A: Items eligible for return must be within the accepted return date and in the same condition that it was delivered to The User A: Website give The User of Website 30 days to make up The Customer's mind on The User's purchase. Most items can be returned anytime up to 30 days of the delivery date of the item being returned. A: Yes, all returns must have a valid return authorization number in order to be credited. The return authorization number will be sent to The User of Website once The User initiate a valid return on a recently purchased order. If The Client's item is eligible for a return, www.rugsusa.com will send the return authorization to The Customer once The Client of RugsUSA initiate a return. If The User's item is not eligible for a return or the return date has passed, the website will not be able to start the return process. A: In order to expedite The Customer's return, The User's return authorization number should be clearly written on the shipping label or package of the item being returned.
RugsUSA Privacy Policy
Rugs USA is committed to respecting the privacy rights of RugsUSA's' customers and all visitors to Company's web site. The Company take this matter very seriously, and have instituted many policies and procedures to insure that none of The User's privacy rights as stated herein are ever violated. The following outlines Rugs USA 's privacy policy and details the measures www.rugsusa.com have taken to safeguard and protect The User's privacy, while providing The Client of RugsUSA with a unique and rewarding online shopping experience. By visiting Rugs USA , The Client of RugsUSA are agreeing to the policies detailed below. When The Customer send an email to Rugs USA or visit the web site, The User are communicating with The Company electronically. When The Client of RugsUSA send an email to Rugs USA , The User consent to receive communications from RugsUSA electronically in response. Please note that this does not constitute opting in to RugsUSA's' email or direct mail lists.
RugsUSA FAQ
Top RugsUSA Services

Shipping Service, Customer Care

Top RugsUSA Products

Website, Rug

RugsUSA Pros and Cons

Pros: Speed of delivery, Products i have previously received, Exchange policy, Ease of return, Customer service rep on phone

Cons: Poor customer service, Return policy, Poor customer service and dishonesty, No communication to let me know there was a problem, Complete lack of customer service

Summary

RugsUSA is an on-line retailer of an extensive variety of area rugs. RugsUSA started its history in 1998, perfecting itself day after day and bringing the latest designs at the best prices. RugsUSA presents modern trend rugs, outdoor rugs, Flokati shags, leather rugs, children rugs, Oriental and Persian rugs, as well as accessories for the home, elegant lightings, exquisite mirrors and charming wall clocks. RugsUSA offers big discounts on America's leading brands of the area, including Shaw, Milliken, Safavieh Carpets, Momeni, Mohawk, etc, with always free shipping. RugsUSA offers the lowest prices on the products which can beat any competitor by 10% surely.

RugsUSA reviews and complaints

RugsUSA is ranked 310 out of 2101 in Furniture and Decor category

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RugsUSA Stats

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