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Contact RugsUSA Customer Service

How to Reach a Person at RugsUSA

Verified Contact Information

Toll-Free Number:

  • 1-800-982-7210
Call Now
Send Message

Customer Service:

  • 1-609-447-4515

General Info:

info@rugsusa.com

Legal:

privacy@rugsusa.com
Privacy Inquiries

RugsUSA Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular RugsUSA Phone Number
1 (800) 982-7210
Average Hold Time
Less than 1 minute
Average Calls duration
1 minute
Most Popular RugsUSA Email Address
info@rugsusa.com
Issue Resolution Rate
Low (17% reported full resolution)
RugsUSA Customer Service Rating
4.5 out of 5
View full overview

How to Contact RugsUSA?

Most Popular Number:

(800) 982-7210
Total calls: 91 Issues resolved: 6 Last call: Jun 17, 2026

The company has published the toll-free helpline 1-800-982-7210 for customers with general queries and concerns to contact. Clients can also use the Rugs USA phone number 1-609-447-4515 to message or call the customer care team for assistance with issues. Calling the Rugs USA customer service numbers is best for queries about products, shipping, orders, delivery, and payment. Users seeking to learn about protection plans, custom rags, returns, accounts, privacy, and loyalty programs can also use the RugsUSA phone number to talk to the business agent. That would ensure efficient assistance.

Consumers who want general information about the company's services and policies can use the Rugs USA customer service email info@rugsusa.com to contact the business representative. The email address privacy@rugsusa.com is available for privacy inquiries. Users can also send an indirect request to Rugs USA customer service by clicking Email Us at the bottom of the website's homepage. That will take them to a new page with Customer Service Assistance and CCPA Request options. Selecting the most appropriate one will direct them to a form for the respective department where they can enter the required details, along with their concern. After reviewing the request, Rugs USA support will respond via email.

RugsUSA, LLC, has its headquarters at 134 W 29TH St FL 5, New York, New York 10001, United States. If the issue is sensitive, arriving at this address is the best alternative to using Rugs USA contact numbers or emails. Clients who want to report serious concerns to Rugs USA customer support can also visit this address during business hours to seek assistance. Those with urgent issues and inquiries can call Rugs USA to ensure an efficient response.

Rugs USA customer support is active to provide efficient assistance Monday through Friday between 9:00 AM and 11:00 PM EST. Users seeking to call Rugs USA on weekends can do so between 9:00 AM and 6:00 PM EST. The company has also specified the same hours for visiting the offices. If an issue arises outside working hours, customers can use the Rugs USA email to submit a request at any time. After reviewing it, the support team will respond within working hours.

PissedConsumer Club

Contact Information

RugsUSA Website:

RugsUSA Help Center:

Corporate Office Address:

RugsUSA, LLC
134 W 29TH St FL 5
New York, New York 10001
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 11:00pm

Saturday - Sunday: 9:00am - 6:00pm

More contact details

Summary of RugsUSA Customer Service Calls

213 TOTAL
CALLS
03:21 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call RugsUSA?

Return/ Replace Question:

  • “Rug returns”
  • “Need address to return rug”
  • “Return question”

Shipping and Delivery Question:

  • “Wrong address”
  • “You can find me to deliver my lamp”
  • “Deliveries must come to back entrance. The front parking lot is being repaired on Friday.”

Request for Information Question:

  • “Place an order”
  • “Question about a return”
  • “Help with order cancellation”

Product/ Service Question:

  • “Info regarding purchase”
  • “Just placed an order and had it sent to the wrong address”
  • “Problem with purchase”

Payments and Charges Question:

  • “Was double charged for an order”
  • “Invoice needed”
  • “Just purchased rug and to get discount needed to sign up with Google didn't want to do it”

Activation/ Cancellation Question:

  • “Need to cancel order”
  • “Cancel order”
  • “Cancel a rug”

Website/ Application Question:

  • “I paid for a swirl rug and pad Thete is n I record of my order on your website byt my checking account has the record of the withdrawal”
  • “Can't delete items out of cart.”

Staff Question:

  • “Talk to service”
  • “Want to talkto a supervisor terrible service”

Other Question:

  • “Wanting to know where my rug is”
  • “I am unhappy with rug order”
  • “Rethrns”

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