RugsUSA - Damaged rug, missing rug pad and no customer service

72 of 177 RugsUSA reviews

I ordered a rug and rug pad.They were shipped separately, and I never received rug pad.

Rug has rust colored splotches all over it, like someone was eating baked beans and splattered. I e-mailed the company to see what could be done about the stains and missing rug pad. I got a one sentence reply stating the tracking number for the rug pad. That's it.

Nothing. Literally ignoring the fact that they sold a bad product. I will never do business with them again and intend to spread the word via forums not to use this company.

Wish I would've read these other customer complaints before purchasing.Knew price was too good to be true!

This review is a subjective opinion of a user.
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More Review Details

Customer service
Style and Design
Product or Service Quality
Price Affordability

  • What I liked
      No items
  • What I disliked
    • Customer service

Reason of review:
Damaged or defective
Preferred solution:
Price reduction
Monetary loss:
$307
Product or service
Rug
Review category
Furniture and Decor
review #634243
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72 of 177 RugsUSA reviews
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