Riley, Kansas
Not resolved

Trying to return a large rug that was not as I had expected has been a nightmare for almost two weeks taking up endless time and therefore $.

I have all the email and followed up and called until I got some action. I was eventually sent a return authorization code but couldn't figure out how to do the return label. Yet another phone call and I was told that the time limit had expired for returns even though they had had been the hold up for days and days!!! I called and demanded to actually speak to a supervisor and to have the latest in writing. On hold for ever and a day. In the end, I was told that would make an exception! Well wow! I said I wanted it in writing and also that I would not be charged a restocking fee.

This is a brief version. DON'T USE THIS COMPANY!

Product or Service Mentioned: Rugsusa Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

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