Do not purchase anything from RugsUSA.com. The merchandise is not as pictured on their website and they will make you jump through hoops to return an item - and then they will not refund your money!

They require a return authorization code, which takes forever to get, and then when you use it, and pay for the shipping to return a rug, they do not honor the refund. It is nearly impossible to get a customer service person on the phone and they have a form on their website that you can fill out, but nothing will happen.

Do not buy from this vendor. It has been nearly three months and after multiple emails and phone calls, they have not issued me a refund.

Review about: Rugsusa Shipping Service.

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