I was robbed from RugsUSA. We wanted to exchange our rug, and even though they say they do exchanges on their page, and very rude customer service person on the phone says they do not.

It is impossible to get a hold of this company. They have not responded to my email sent 3 weeks ago, and I have been on hold for 30 minutes with them so far. You better hope you like what you get from them, because despite what they say, all sales are final. This company is a scam!

Rude and irresponsible. Do not buy from there unless you want to get robbed!!!

Monetary Loss: $169.

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