State: Georgia Clear all filters (7 of 218 reviews match)
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1.0
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WORST "customer service" EVER if I can even call is service. The fix to any issue is, on just send it back we MIGHT refund you might not and I'll give you 10% off the reorder. WHAT!? You want me to be out of pocket for 2 rugs, both in which you have in your possession...
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#882918 Review #882918 is a subjective opinion of poster.
Reason of review
Can I check all of these
Loss
$400
Preferred solution
Full refund

RugsUSA in Norcross, Georgia - Worst return service

I bought a rug and needed to return it. It took me an hour on the computer to figure out and get a return label. Then I kept having to email them back to ask where the label was. It took forever to get the rug and now it is taking forever to return the rug I will never buy from them again. It is not easy to return as they say. This review has to have 100 words and I do not have that many to say, so I will say I hate RugsUSA and the rug was much thicker than it said on the website
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#836694 Review #836694 is a subjective opinion of poster.
Reason of review
RETURNS
Preferred solution
Full refund

Rug Review

2.8
Details
Rug smells horrible. Went to return it and discovered I had to pay 79.00 for return shipping. Absurd!
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#580607 Review #580607 is a subjective opinion of poster.
Reason of review
Bad quality

RugsUSA in Acworth, Georgia - Horrible Quality - more pills than Michael Jackson's medicine cabinet

Just really disappointed with the quality of the gray trellis-design rug I purchased from RugsUSA. It took more than a month to ship, which was disappointing. When it finally arrived, it looked good when I unrolled it for the first time. But just five months later, it looks awful -- every time I vacuum, more fibers pull partway out and stick up all over the place, so it looks like a cheap pilly acrylic sweater from the 80s. It was a complete waste of money, even at the fake "70 % off" price point. I'd never purchase anything from this company again.
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#483492 Review #483492 is a subjective opinion of poster.

RugsUSA in Tucker, Georgia - Bad Shipping, Long Wait, Wrong Rug, No Customer Service

TERRIBLE!!!!! The Prices looked appealing & it seemed easy to order; but it was one thing after another after the order & shipping was confirmed. My rug was shipped out UPS without signature on delivery or even delivery confirmation. It was reported the my rug was left "in front of garage" yet no rug was present when I got home. RUGS USA said they opened a claim with UPS but they would not know anything until UPS finished their investigation which could take up to 8 business days. The never offered to send a new rug or refund my money & when I asked they said that they could not do anything for me. So they had my monday & I had no rug. They said I could order another rug, but then told me the rug was backordered until Jan 2014. My rug mysteriously showed up 3 days later & even though the UPS tracking number matched it was not the rug that I ordered, not even close. When I called to let them know of the error they simply said that they would send a shipping label & would not charge me to send back the incorrect rug & would refund my money. Again, I asked them to send me the rug that ordered, telling them that I did not want a refund that I wanted the Blue rug that I originally ordered, they said that they would not send anything else until they got the incorrect rug shipped back. I will NEVER use this company again. Also, when I called into the customer service center I had to wait on the phone each time for 15+ minutes. DO NOT USE THIS COMPANY - CUSTOMER SERVICE IS NOT A PRIORITY FOR THEM!!!!"
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#459505 Review #459505 is a subjective opinion of poster.
The more I read, the more I see how shady this company is. Buyer beware! They sell defective products and do not honor their Return Policy. I ordered two runners to have professionally sewn together in order to extend the length of my hallway. They arrived and the ends...
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6 comments
StupendousElephant
#1679511

Hi! Is a class action suit still happening?

I was scammed by them last year, and I stupidly paid them with Paypal. Paypal sided with them because on the tracking number, it showed up as delivered!! To the WRONG address!!

(an address that I didn't even enter upon checkout, but somehow magically appeared on my order - so Paypal blamed me for entering the wrong address!!!) I gave up because I tried going through RugsUSA (completely useless), bank (I didn't pay with credit card so I screwed myself there), and paypal (refused to help). Lost $215.

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#358286 Review #358286 is a subjective opinion of poster.
Loss
$250
I never purchased anything from RugsUSA. I never even browsed their website, yet somehow they obtained by email address and started sending me email marketing. I "unsubscribed" with the "click-here" feature on the bottom of their website more than once, for several...
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1 comment
Anonymous
#328846

Exactly the same. Emails EVERY day, sometimes twice.

I may have looked at their site one time a couple of years ago, and they latched on like a leech.

No response to request to remove me from their attack list. OBNOXIOUS.

Review
#224149 Review #224149 is a subjective opinion of poster.
Product
Rugsusa Website

Contact RugsUSA Customer Service

Mailing Address:
RugsUSA
134 W 29th Street FL5
New York, New York 10001
United States
Phone:
(800) 982-7210
All RugsUSA Contacts

RugsUSA Products and Services Reviews

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