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I bought a rug from rugsusa and watched the tracking info for what I thought was the total order. Only the pad, an add-on item, arrived.

I called to check in on the order and was told it would be sent out the next day. I gave away my run in anticipation of the one I bought. Then 2 days later I got an order cancellation message. They didn't have the rug to be able to sell me.

I got left with the pad, and they won't accept it back even though it's within 30 days AND they screwed up and couldn't deliver on the sale of the rug I chose. Customer service has been terrible. They are the worst.

SO unhelpful. I really caution anyone from buying from them, and I hope their company goes under.

Product or Service Mentioned: Rugsusa Shipping Service.

Reason of review: Poor customer service.

Preferred solution: Full refund.

RugsUSA Cons: Terrible customer service, Doesnt deliver on goods sold.

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