I bought a rug from rugsusa and watched the tracking info for what I thought was the total order. Only the pad, an add-on item, arrived.
I called to check in on the order and was told it would be sent out the next day. I gave away my run in anticipation of the one I bought. Then 2 days later I got an order cancellation message. They didn't have the rug to be able to sell me.
I got left with the pad, and they won't accept it back even though it's within 30 days AND they screwed up and couldn't deliver on the sale of the rug I chose. Customer service has been terrible. They are the worst.
SO unhelpful. I really caution anyone from buying from them, and I hope their company goes under.
Product or Service Mentioned: Rugsusa Shipping Service.
Reason of review: Poor customer service.
Preferred solution: Full refund.
RugsUSA Cons: Terrible customer service, Doesnt deliver on goods sold.