106 E Jericho Turnpike, Mineola, NY 11501, USA
Not resolved
1.0
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Delivery Service
Exchange, Refund and Cancellation Policy
Staff
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i ORDERED A RUNNER IN APRIL '17 AND NEVER RECEIVED IT. WHEN I PLACED THE ORDER AND PAID THROUGH PAYPAL THE SHIP TO ADDRESS WAS AUTOMATICALLY TO A FORWARDING COMPANY PITNEY BOWES IN KENTUCKY.

I THOUGHT THIS WAS THE COMPANY THEY USED SO I DIDNT BOTHER USING MY OWN TO HAVE IT FORWARDED TO CANADA......NOW RUGS USA SAYS IT WAS DELIVERED TO THAT ADDRESS SO THEY DONT CARE. PITNEY BOWES SAYS THEY CANT FIND IT WITHOUT AN EBAY ORDER #....I FROM DIDNT ORDER FROM EBAY. BECAUSE PAYPAY IS ASSOCIATED WITH EBAY I CALLED THEM AND OF COURSE THEY'RE ANSWER IS THE PRODUCT WAS DELIVERED TO THE ADDRESS SPECIFIED THEY HAVE NO HELP AVAILABLE.....HMMMMMM TRY TO ORDER FROM RUGS USA TO AN INTERNATIONAL ADDRESS THROUGH PAYPAL AND YOU WILL GET THE PITNEY BOWES FORWARDING COMPANY AND SEE WHAT HAPPENS TO YOUR SHIPMENT.........SO NO RUG!

NO REFUND! NO FRAUD CHARGES?

Product or Service Mentioned: Rugsusa Shipping Service.

Reason of review: Order processing issue.

Monetary Loss: $60.

Preferred solution: Full refund.

RugsUSA Cons: Complete lack of customer service.

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