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RugsUSA - Bright RED is not Charcoal Gray
RugsUSA - Bright RED is not Charcoal Gray

Update by user Apr 14, 2016

I have a huge, ugly red rug sitting in my kitchen right now that takes up tremendous space. I ordered a gray and blue rug. I refuse to pay $139 plus and additional home pick up fee to correct their mistake in sending the obviously incorrect rug.

Original review posted by user Apr 13, 2016

I ordered a rug with a...
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#828816 Review #828816 is a subjective opinion of poster.
Milliken Rug
  • Inconvenience
  • Forced payment to return incorrect item
  • Long wait for product
Reason of review
Not as described/ advertised
Preferred solution
Full refund
  • inaccurate website
  • No Free Return

Other Product Review

Worst customer service I have ever encountered
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#784087 Review #784087 is a subjective opinion of poster.
Reason of review
Poor customer service
I ordered 2 matching rugs from RugsUsa. Only one arrived. After many emails and live chats I was given a UPS lost the item and was given a tracking number and told to wait 8 days for UPS to investigate. When I finally called UPS I was told the investigation had been...
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1 comment

I am having the exact same problem with this company-- Have you ever received your refund?

#723829 Review #723829 is a subjective opinion of poster.
Reason of review
Problem with delivery

RugsUSA in Brockton, Massachusetts - Rugs USA - No Delivery & Awful Customer Svc. Experience

I attempted a rug order from this online vendor, and was charged immediately. After receiving conformation of the order via email, two weeks went by without any further word as to status of fulfillment. All attempts to reach the company by email and by phone failed. It appears they do not actually answer their customer service line. At least not during the morning hours when I tried after 9:30am weekdays. For a US based ecommerce company to fail so miserably at product delivery, order tracking, and customer service is pathetic and should not be tolerated. There's too much competition out there for this company to stay in business. Let's help push them along so that a better quality company can replace them.
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It has now been over a month since I placed my order and paid for the rug. I have yet to receive the rug or any response to my emails! This is truly outrageous!


ordered rug 3wks ago no response phone#s not working should report to bbb.


you are right, the worse customer service i have ever experienced in my life. I can not believe the company gets by, i ordered a rug almost three months ago, never got it and am still waiting, i had to file a complaint with my credit card company who is handling it, they just do not care and do not follow thru. I dont know how many times i tried calling them, emailing them and got no response, you would think with the way the economy is that they can find some people who get things done there but not so

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#174346 Review #174346 is a subjective opinion of poster.

RugsUSA in Boston, Massachusetts - Billed card, didn't deliver

After ordering carpet tiles from Rugs USA (now House Accents) my credit card was billed $570. Their tracking showed that the tiles had not been shipped after two weeks. I called and was told they would get back to me - they did not. After a month the tiles had not yet been shipped. I cancelled the order because I cannot remain with an un-carpeted room forever, and was told the processing fee would not be refunded. So they had my money for a month, and charged me for it. Maybe that is their business plan. I will not order from them again obviously.
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#124731 Review #124731 is a subjective opinion of poster.

Contact RugsUSA Customer Service

Mailing Address:
134 W 29th Street FL5
New York, New York 10001
United States
(800) 982-7210
All RugsUSA Contacts

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