State: New Jersey City: Cranbury Clear all filters (6 of 218 reviews match)
filters
State:
City:
Product:
Show
1.5
Details
UPDATE IT HAS BEEN 10 DAYS SINCE MY RETURN WAS DELIVERED TO THEM,THEY LIED AND TOLD ME THAT MY REFUND WAS SUBMITTED BUT THEY LIE!!! I STILL DO NOT HAVE IT AND MY BANK SAID THAT WAS A FRAUDULENT STATEMENT! MUCH BETTER TO GO TO AMAZON OR OTHER MORALLY CONSCIOUS SELLER! I...
View full review
Review
#1387969 Review #1387969 is a subjective opinion of poster.
Service
Rugsusa Customer Care
Cons
  • Complete lack of customer service
  • Poor customer service and dishonesty
Reason of review
Poor customer service
Loss
$85
Preferred solution
Full refund
Tags
  • No Free Return
I follow this company on Instagram and they posted a promo for 55% off + free shipping. NO details or fine print in the caption just a photo. I put two rugs in my cart and went to checkout, shipping cost showed $0. I then put in my address which is in Canada- shipping...
View full review
2 comments
Anonymous
#1552888

https://help.rugsusa.com/customer/en/portal/articles/968976-what-are-the-shipping-costs- What are the shipping costs? At Rugs USA, shipping is always FREE to the contiguous United States.

If you are shipping your package to Canada, please be advised there is a 35% shipping charge. Additionally, you will be responsible to pay any duties, brokerage and customs fees to UPS upon delivery.

-- The policy on their website is very clear. I suggest that you do more research next time.

View more comments
Review
#1224675 Review #1224675 is a subjective opinion of poster.
Service
Rugsusa Shipping Service
Reason of review
Order processing issue
Loss
$40
Preferred solution
Price reduction

RugsUSA in Cranbury, New Jersey - Fraud

1.0
Details
I purchased a rug from them. They took my money off my debit card and sent me a confirmation email of my order. A week later they send me a cancellation email and no reason for the cancellation. When I call about the cancellation and when will my money be refunded the phone # they have listed on the website no one answered it. Terrible business practices,
View full review
Review
#1172679 Review #1172679 is a subjective opinion of poster.
Service
Rugsusa Shipping Service
Reason of review
Order processing issue
1.0
Details
I ordered rugs that never arrived. I called Rugs USA and was told that they would be delivered that day. They were never delivered so I called UPS and they told me the rugs were lost. I asked Rugs USA for a refund and they told me it would take 8-10 business days. The...
View full review
Review
#1154207 Review #1154207 is a subjective opinion of poster.
Cons
  • Waiting on the phone for 30-40min and then being disconnected
  • Return policy
  • No communication to let me know there was a problem
Reason of review
Order processing issue
Loss
$1761
Preferred solution
Full refund
Tags
  • missing inventory
1.0
Details
I purchased a rug from this company before, and liked it so I was bought another rug as a gift. When the gift arrived, I didn't need to give it just yet and their 14 day window for returns expired when I was told it was the wrong size. I wanted to simply exchange the...
View full review
Review
#1079444 Review #1079444 is a subjective opinion of poster.
Product
Rug
Pros
  • Speed of delivery
Cons
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$224
Preferred solution
Full refund
Ordered a rug. Rug never shipped. "Customer service" does not return my calls or answer my emails. They have charged me for the rug but I haven't seen it or received any shipping information. THEFT! Plain and simple stealing! Super angry! I reviewed my item on the...
View full review
8 comments
Anonymous
#1297918

Did you ever get your rug or money back? I am wondering because I ordered last month and have had the same experience thus far. I was hoping they were just backed up due to their president's day sale, however, after reading into the company, I am now concerned that it is a scam...

View more comments
Review
#937045 Review #937045 is a subjective opinion of poster.
Service
Rugsusa Shipping Service
Reason of review
Order processing issue
Tags
  • Rugsusa com Rugs

Contact RugsUSA Customer Service

Mailing Address:
RugsUSA
134 W 29th Street FL5
New York, New York 10001
United States
Phone:
(800) 982-7210
All RugsUSA Contacts

RugsUSA Products and Services Reviews

Compare RugsUSA to

Wayfair
Wayfair
1065 reviews
2.3
Compare