State: New York Clear all filters (16 of 218 reviews match)
filters
State:
City:
Show
Product:
Show
1.0
Details
i ORDERED A RUNNER IN APRIL '17 AND NEVER RECEIVED IT. WHEN I PLACED THE ORDER AND PAID THROUGH PAYPAL THE SHIP TO ADDRESS WAS AUTOMATICALLY TO A FORWARDING COMPANY PITNEY BOWES IN KENTUCKY. I THOUGHT THIS WAS THE COMPANY THEY USED SO I DIDNT BOTHER USING MY OWN TO...
View full review
Review
#1172345 Review #1172345 is a subjective opinion of poster.
Service
Rugsusa Shipping Service
Cons
  • Complete lack of customer service
Reason of review
Order processing issue
Loss
$60
Preferred solution
Full refund

RugsUSA in Mineola, New York - Terrible

1.0
Details
If you don't want old and smell rugs stay away from this guy. You will spend your money on shipping back charge.
View full review
Review
#1128736 Review #1128736 is a subjective opinion of poster.
Product
Rug
Reason of review
Bad quality
1.0
Details
Purchased a rug for a christmas gift. it wouldn't fit in their bathroom. it took them 2 wks. to return it back to me (they live an hour away). I got return authorization from company immediately for this (1/3/17). I went to my shipping store to send back and it was...
View full review
Review
#989146 Review #989146 is a subjective opinion of poster.
Product
Rug
Reason of review
Return, Exchange or Cancellation Policy
Loss
$78
Preferred solution
Full refund
I was told that my rug would be here in 3 days after I ordered it. I even received a phone call scheduling my time of delivery. The rug never showed, so I called and waited on hold for 40+ minutes until someone transferred my call 3 times and finally claimed that it...
View full review
Review
#778532 Review #778532 is a subjective opinion of poster.
Reason of review
Problem with delivery
1.5
Details
They never had the rug I purchased, which was promised to ship in 1-3 business days. When it didn't arrive, I called their customer service, which always took approx. 30 minutes of hold time to reach. Every time, they placed me on a lengthy hold while they "checked...
View full review
Review
#777307 Review #777307 is a subjective opinion of poster.
Cons
  • I was scammed
Reason of review
Order processing issue
Tags
  • wrong product
  • untrustworthy
  • missing inventory
  • Lengthy Hold Times
The rug I ordered showed sharp corners on a rectangle rug size 10'9 X 13'2. When I got the rug delivered, the rug had curved corners and it does not look good in a formal room. The rug is very thin. Is it fair that they show sharp corners in the picture on their...
View full review
Review
#748413 Review #748413 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

RugsUSA in East Islip, New York - No warranty bad quality

2.3
Details
do not buy from them. my rug got damaged and threds are out they never have warranty ofr replacement. a rugs usa suck buy from costco or any merchant with warranty even walmart is better. rugs usa do not have sevicea ans the quality of the rugs is not good. is i am the only hh jj jj hhhh hh hh hh hh hh h rugs usa nn nn nn nn nn tt tt tt t v vv vv vv vvv v v vv vv vv vv vv vv vv vv vv vv vvv vv vv vv vv vv vv vv vv v vv vv vv vv vv vv vvv vv
View full review
Review
#740248 Review #740248 is a subjective opinion of poster.
Reason of review
Warranty issue

RugsUSA in Bay Shore, New York - Buyer Beware

1.0
Details
I ordered a rug from Rugs USA. They sent a cheesy, defective rug. I called to return it. They promised to send a prepaid shipping label. I spent $10 at Staples buying plastic and supplies to wrap and return the rug. They sent a label but they expected me to pay for the return shipping of their defective rug. I called again. Now they changed their story and wanted a picture of the defect. But, I had already spent $10 on supplies and wrapped it, and I wasn't going to unwrap it and because they changed their story. They are not ethical. Avoid this company at all costs. This is not an honorable business.
View full review
Review
#659521 Review #659521 is a subjective opinion of poster.
Cons
  • Poor customer service and dishonesty
Reason of review
Damaged or defective
Loss
$120
Preferred solution
Full refund
2.0
Details
When I placed my rug that was on-sale for $80 it changed back to it's original price of $320. I didn't notice and ordered anyways. I found out that there is no way to cancel even if the rug has not shipped. So now, I'm receiving this rug that cost way more than I...
View full review
Review
#563863 Review #563863 is a subjective opinion of poster.
Cons
  • No online order cancellation
Reason of review
Problems with payment
Loss
$320
Preferred solution
Pay return shipping with full refund

Contact RugsUSA Customer Service

Mailing Address:
RugsUSA
134 W 29th Street FL5
New York, New York 10001
United States
Phone:
(800) 982-7210
All RugsUSA Contacts

RugsUSA Products and Services Reviews

Compare RugsUSA to

Wayfair
Wayfair
1065 reviews
2.3
Compare

RugsUSA in New York, New York - Sheds like crazy!

"You may think you are getting a great deal, but they are also 60%+ off. We purchased two rugs, and since day one, they were shedding like crazy. I continued to vacuum a few times a week, then finally contacted support. I was told that this normal and may last up to 3 months (and it even says it on their FAQ). After 3 months, this was still happening, and you could see fibers on all of the other furniture in the room. I reached back out to support to see what else I could try and the only response I received was: "Unfortunately, you are outside of your return window. As such, unfortunately, a claim or return will not be accepted at this time. We apologize for any inconvenience." I was not looking for a return...I was just looking for a way to make it stop!! I have not gotten any responses since that message with other suggestions to fix the issue. Since this is happening on both of the rugs I purchased I have to assume it is not a defective rug, rather very low quality material. As with everything in life, you get what you pay for! I later learned that even Target has much better quality rugs for the same price. That would be my recommendation going forward.
View full review
1 comment
Anonymous
#937116

We are having the same problem with shedding. They told me after 3 months it should stop.

To bad I was so excited about the low prices. Even though I wasn't expecting top quality, I didn't expect to have to vacumn and sweep our wood floors everyday. Try tapping your shoes and watch all the lint fly.

We mistakenly bought 3 rugs from them.

Review
#503241 Review #503241 is a subjective opinion of poster.
Loss
$362
Tags
  • sheds