State: New York City: Mineola Clear all filters (4 of 218 reviews match)
filters
State:
City:
Product:
Show
1.0
Details
i ORDERED A RUNNER IN APRIL '17 AND NEVER RECEIVED IT. WHEN I PLACED THE ORDER AND PAID THROUGH PAYPAL THE SHIP TO ADDRESS WAS AUTOMATICALLY TO A FORWARDING COMPANY PITNEY BOWES IN KENTUCKY. I THOUGHT THIS WAS THE COMPANY THEY USED SO I DIDNT BOTHER USING MY OWN TO...
View full review
Review
#1172345 Review #1172345 is a subjective opinion of poster.
Service
Rugsusa Shipping Service
Cons
  • Complete lack of customer service
Reason of review
Order processing issue
Loss
$60
Preferred solution
Full refund

RugsUSA in Mineola, New York - Terrible

1.0
Details
If you don't want old and smell rugs stay away from this guy. You will spend your money on shipping back charge.
View full review
Review
#1128736 Review #1128736 is a subjective opinion of poster.
Product
Rug
Reason of review
Bad quality
1.0
Details
Purchased a rug for a christmas gift. it wouldn't fit in their bathroom. it took them 2 wks. to return it back to me (they live an hour away). I got return authorization from company immediately for this (1/3/17). I went to my shipping store to send back and it was...
View full review
Review
#989146 Review #989146 is a subjective opinion of poster.
Product
Rug
Reason of review
Return, Exchange or Cancellation Policy
Loss
$78
Preferred solution
Full refund

RugsUSA in Mineola, New York - Will No Longer Purchase From This Company:

I have attempted to purchase 5 rugs from this company. I have had the same exact scenario play out two times now. I order a rug, my debit card is processed/charged, an email arrives that it has been shipped, then a few days later another email arrives stating they didn't actually have the rug in stock and my refund would take up to 10 business days. I contacted Nichole by email at Rugs USA to explain this issue and ask her to resolve it, or lose me a customer. She asked me to send her a short list of a few other rugs within a certain SKU number, that I might like and she would see if she could approve some type of discount on those. I spent more of my time looking through hundreds of rugs and sent her a list of three. She replied that she would ask about those three, but in the meantime I could just go back to their site and buy another rug that's on sale, because once they go off sale I may not be able to get that price again. I waited past 3 business days (as told) to hear back from her, but never heard another word. In addition to my email, I posted my experience on their Facebook wall under a recent post/picture they had posted. I was one of three unhappy customers who had written under that particular post/picture, sharing their poor customer service experiences. ALL of those posts have since been removed by the company. I also sold a rug I had successfully purchased from them a few years ago because the shedding never let up. I had a friend have the same problem with a different rug they purchased from Rugs USA. It's hard to tell the quality of the rug, unless it already has several reviews & I'm starting to detect some fake reviews by employees. Customer service has been terrible and considering they are deleting customers' comments from their public Facebook wall suggests to me that there are many unhappy customers.
View full review
Review
#481234 Review #481234 is a subjective opinion of poster.
Tags
  • rugs

Contact RugsUSA Customer Service

Mailing Address:
RugsUSA
134 W 29th Street FL5
New York, New York 10001
United States
Phone:
(800) 982-7210
All RugsUSA Contacts

RugsUSA Products and Services Reviews

Compare RugsUSA to

Wayfair
Wayfair
1065 reviews
2.3
Compare