State: Pennsylvania City: Philadelphia Clear all filters (4 of 218 reviews match)
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3.6
Details
rugsusa seems like a fantastic place to get rugs in the sizes and colors that you need, at a reasonable price. that's where fantastic stops. rugsusa is smart enough,( if you are lucky enough to get through) to have supv. reps. that will verbally smooth rough spots...
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Review
#746722 Review #746722 is a subjective opinion of poster.
Cons
  • Poor customer service and dishonesty
Reason of review
most of the above
Preferred solution
Deliver product or service ordered

RugsUSA in Philadelphia, Pennsylvania - THEIVES

1.0
Details
This company charged my account 4x's the amount of the purchase. Their excuse was "a glitch in the system" They basically just stole money from my checking account, no email offering to resolve the issue, no apology, just "we'll issue a refund" as if it was no biggie. I am no where near rich and can not afford to not have money to pay my bills. A refund could have been issued immediately. I will be contacting the Better Business Bureau, Ripoff Report.com, ComplaintBoard.com, Planetfeedback.com, Measuredup.com, The Consumer Financial Protection Bureau and the Federal Trade Commission.
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Review
#674586 Review #674586 is a subjective opinion of poster.
Cons
  • I was scammed
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund

RugsUSA in Philadelphia, Pennsylvania - THEY LIE AND OVERCHARGE!

1.2
Details
I placed an order for a rug advertised as 75% off of 900 which was the amount shown when I hit the "place order" button. I checked my account and the entire 900 was withdrawn. I called cs and a very rude girl answered as if she really wanted to be someplace else. I told her the issue and after a long pause on her end I said "hello?" her reply was "just hold on a minute!" I was shocked. She then told me that a refund would be issued but not sure when. I do not have $900 to loan. I will NEVER ever order from them again. After I receive my refund, they are going on the spam list. HORRIBLE!
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Review
#671723 Review #671723 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$900
Preferred solution
Price reduction

Rug Review

I've gone on the site, and twice picked out several rugs I wanted to buy. When I went back to purchase them they were no longer in my cart. Several of the rugs were 99.00 and they completely disappeared.
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Review
#558288 Review #558288 is a subjective opinion of poster.

Contact RugsUSA Customer Service

Mailing Address:
RugsUSA
134 W 29th Street FL5
New York, New York 10001
United States
Phone:
(800) 982-7210
All RugsUSA Contacts

RugsUSA Products and Services Reviews

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