Philadelphia, Pennsylvania
Not resolved
3.7
Details
0 comments

rugsusa seems like a fantastic place to get rugs in the sizes and colors that you need, at a reasonable price. that's where fantastic stops.

rugsusa is smart enough,( if you are lucky enough to get through) to have supv. reps. that will verbally smooth rough spots over momentarily. problem is resolution is up in the air.

they hold your money, while you pray for your merchandise. i purchased 5 rugs fr. this co. i ordered 2 of the same rug;they only had one.

1st they cancelled both. then they offered one. i found by accident that they sold that rug w/o notifying me. i must note here, that ea.

phase of this order req'd my holding on the phone for 45-60 min. i insisted on spk'g to a suprv. most often i was refused. the co.

seems only to have cust. serv. or sales, but few ppl to take the calls. if you don't know their system, you'll be stumped.

i insisted on spk'g to a supv. after a wk. of holding on and begging. i worked out what seemed like a resolution.

before it could go into affect, i had to wait for rugsusa to return my cash. it was finally returned. i called, held on for nrly an hr, only to be told the supv. who worked out the deal couldn't talk to me.

i was told to call back later or leave a voice msg. (if you have a prob, ask to leave a voice msg.) i've done that. i don't know what will happen fr. here.

rugsusa is super efficient at making a sale, after that cust. satisfaction is not a concern. could be a great place to shop, but they need more cust. serv.

reps. w authority to fix problems. they need to do more than snatch money fr yr acct.; they need to just as retuquick to return it. i got myself tangled up w this co.

in the time it took for them to take my credit card no.s. been back and forth for 2 wks.

wish i'd read the reviews first. at least i got my money back.

Reason of review: most of the above.

Preferred solution: Deliver product or service ordered.

RugsUSA Cons: Poor customer service and dishonesty.

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