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I placed an order by mistake. Called a few minutes later to cancel.

Requested the cancellation number. A rep said it would take 48 hours for the manufacturer to process and reply - before that no cancellation number. 2 days later I got an email - your order has been shipped. Called them and asked what's going on.

Their answer: the manufacture was unable to cancel because it was shipped right away.

Best thing we can do - issue a discount return label. If you refuse delivery we will charge you 25% restocking fee.

Guess my only recourse is to dispute the charge with the cc company.

Monetary Loss: $224.

Location: Newark, New Jersey

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Similar thing happened to me. Ordered and tried to cancel 15 minutes later.

No answer on their phone. Sent an email and called again in the morning. They said the order was not on the truck yet and that they would try to cancel and call or email me right back. Within minutes I get an email saying that they shipped it (even though I had just been told that it was not on the truck).

No return call. I called again and was told that their was no record of my contact. I have it in my call history and I have a copy of the email I sent them. She insisted that she took "notes" on all her calls and that she did not speak to me previously.

I asked to speak with the manager and was told that the manager would email me within 48 hours.....well obviously that doesn't do me any good since they now have shipped a rug that I do not want and it would be to expensive to return.

I should have known...previously I ordered a rug that smells and I have tried everything to remedy the situation. DO NOT DO business with these crooks.

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