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RugsUSA - Terrible rug quility

RugsUSA - Terrible rug quility
I tried to leave a review on their website but unfortunately couldn't. Bought a rug 1 year and 1 month ago. And the rug did not hold up. It started pilling and wore down in the high traffic area. For 525$ I thought the quility would be top notch. it was definitely not worth the cost. Here is the name of the rug: Radiante BC73 Washed Rug
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Review
#1090513 Review #1090513 is a subjective opinion of poster.
Product
Rugsusa Rug
Reason of review
Bad quality
2.1
Details
RugsUSA - Rug Review
RugsUSA - Rug Review
I purchased many rugs and worked with a designer as he helped me locate various area rugs prior to moving in since it was a work in progress (condo was being built) I moved in last week and received the rug in February never thinking to open it up until closing on the...
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1 comment
Anonymous
#1334453

How is this even a comment? You were 10 days late on the return. Policy is policy.

Review
#1031526 Review #1031526 is a subjective opinion of poster.
Product
Rug
Reason of review
Bad quality
2.3
Details
RugsUSA - Rug Review
I purchased the Maui Jute Braid JT03 rug in an 8 X 10 on December 29, 2016. I had read all the great reviews about it before deciding to make my purchase. Just a few days ago my husband noticed a giant hole by the edge of the rug. I called Rugs USA the next day and...
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3 comments
Anonymous
#1313288

Had similar problem but mine was just opened

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Review
#1008571 Review #1008571 is a subjective opinion of poster.
Product
Rugsusa Rug
Reason of review
Bad quality

Rug Review

RugsUSA - Simple Review #1476951695
RugsUSA - Simple Review #1476951695
The rug I purchased looks nothing like the ad, the diamonds are also cut off at one end. Poorly made and false description. Disappointed. Borderstara@gmail.com
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Review
#939945 Review #939945 is a subjective opinion of poster.
Product
Rug
Reason of review
Not as described/ advertised
2.2
Details
RugsUSA - "New" rug with pet urine stain!
RugsUSA - "New" rug with pet urine stain!
Buyer beware. I recently purchased an area rug from Rugs USA. I made the mistake of waiting to take the rug out of the packaging until the room for which it was intended was painted. Upon opening and unrolling for the first time, I noted an irregular yellow stain in...
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Review
#908351 Review #908351 is a subjective opinion of poster.
Product
Rug
Cons
  • Quality of product
  • Return policy
  • Customer service
Reason of review
Damaged or defective
2.0
Details
RugsUSA - Bright RED is not Charcoal Gray
RugsUSA - Bright RED is not Charcoal Gray

Update by user Apr 14, 2016

I have a huge, ugly red rug sitting in my kitchen right now that takes up tremendous space. I ordered a gray and blue rug. I refuse to pay $139 plus and additional home pick up fee to correct their mistake in sending the obviously incorrect rug.

Original review posted by user Apr 13, 2016

I ordered a rug with a...
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Review
#828816 Review #828816 is a subjective opinion of poster.
Product
Milliken Rug
Cons
  • Poor customer service and dishonesty
  • Inconvenience
  • Forced payment to return incorrect item
Reason of review
Not as described/ advertised
Loss
$700
Preferred solution
Full refund
Tags
  • inaccurate website
  • No Free Return
RugsUSA - Maui Chunky Loop Rug Review from Yorktown, Virginia
Yes, another complaint and I am sure the company does not care as they have the money. Ordered Maui chunk loop jute rugs in August. Got them quickly. After opening one was not real sure if I liked it but after several opinions and it being so cost prohibitive to return...
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Review
#737072 Review #737072 is a subjective opinion of poster.
Reason of review
Bad quality
4.8
Details
RugsUSA Worked out fine for me.
I ordered two rugs (wool) - no issues - I love the rugs and while they are not exceptional quality they are very good for the price I paid. I did have to contact them because I entered a wrong address for my credit card - the rep took care of it in minutes and rugs...
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Review
#650661 Review #650661 is a subjective opinion of poster.
Product
Rugsusa Website
Reason of review
Fast order processing
Featured
3.0
Details
RugsUSA - Damaged rug, missing rug pad and no customer service
RugsUSA - Damaged rug, missing rug pad and no customer service
RugsUSA - Damaged rug, missing rug pad and no customer service
I ordered a rug and rug pad. They were shipped separately, and I never received rug pad. Rug has rust colored splotches all over it, like someone was eating baked beans and splattered. I e-mailed the company to see what could be done about the stains and missing rug...
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Review
#634243 Review #634243 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Damaged or defective
Loss
$307
Preferred solution
Price reduction

Contact RugsUSA Customer Service

Mailing Address:
RugsUSA
134 W 29th Street FL5
New York, New York 10001
United States
Phone:
(800) 982-7210
All RugsUSA Contacts

RugsUSA Products and Services Reviews

Compare RugsUSA to

Wayfair
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Rugsusa Website Review

RugsUSA - Simple Review #1409443289
RugsUSA - Simple Review #1409443289
See pictures...the rug I ordered from their website is the Olive green color. The rug they sent is crayola green. They say the difference in the dye lot is acceptable to them! It's not acceptable to me!! I'll have to pay shipping fees if I want to return it. Find another rug vendor!!
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Review
#527870 Review #527870 is a subjective opinion of poster.
Product
Rugsusa Website