Rating: 1 Star Clear all filters (46 of 218 reviews match)
Filter by rating
filters
Product:
Show
Rating:
1.0
Details
I had rugs in my cart and when I went to pay the bill, the amount was 185. I took a picture of the cart so that I could keep a copy of my order. The minute I hit send the amount changed to 486.15. I then immediately called Rugs USA customer service and explained that I...
View full review
Review
#1706623 Review #1706623 is a subjective opinion of poster.

RugsUSA - Rugs USA is a RIP OFF WARNING!!!!

1.0
Details
Do NOT do business rugs USA company!!!! They send items without regard to saying you do not want the item or to cancel it. You will have to take legal action just to get your money back! They put you off with one excuse after another saying they will send a return label. All Lies!! This business is a rip off. Buy elsewhere!
View full review
Review
#1705858 Review #1705858 is a subjective opinion of poster.
Pros
  • There are no pros when a business plays games
Cons
  • Complete lack of customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$600
Preferred solution
Full refund
Tags
  • Scammed Money Playing Games

RugsUSA in San Diego, California - Incompetent Liars

1.0
Details
So, let's review. I ordered a rug a week ago. I called for order status last Friday and was told the rug had not left the warehouse. Then today I get an email saying I cancelled the order and a credit has been issued. I DID NOT CANCEL THE ORDER - THAT IS A BOLD LIE. So I called your less than stellar customer service and find the rug is out of stock and you canceled the order. Why did it take a week to realize you were out of stock? Why do you lie about such things? I thought it sucked that it took a week for delivery in the first place, and now after waiting a week you pull this *** What a horrific way to treat customers. Incompetent liars.
View full review
Review
#1622002 Review #1622002 is a subjective opinion of poster.
Product
Rug
1.0
Details
I ordered 4 rugs . One came on time . 1 was back ordered but then cam earlier then others. Had to pay for a return label on 2 . One rug looked like a wet dog! Terrible shape and also smelled . With that said. A..the operarors dont speak English very clear. (.YOU would...
View full review
Review
#1370570 Review #1370570 is a subjective opinion of poster.
Product
Rug
Reason of review
Bad quality
1.0
Details
9/23/18 Do not buy from this company! They canceled my order because they could not fill the order and they won't refund me my money!!!! I ordered 3 runners, I waited 2 weeks and called the company because I received no shipping notification. I waited over an hour on...
View full review
Review
#1363741 Review #1363741 is a subjective opinion of poster.
Service
Rugsusa Shipping Service
Reason of review
Order processing issue

RugsUSA - Horrible customer service

1.0
Details
Rug ordered 41 days ago, charged card but no status - after 8 calls to customer service still no rug or refund. Sorry but you stink!
View full review
Review
#1253468 Review #1253468 is a subjective opinion of poster.
Service
Rugsusa Shipping Service
Reason of review
Order processing issue

RugsUSA in Cranbury, New Jersey - Fraud

1.0
Details
I purchased a rug from them. They took my money off my debit card and sent me a confirmation email of my order. A week later they send me a cancellation email and no reason for the cancellation. When I call about the cancellation and when will my money be refunded the phone # they have listed on the website no one answered it. Terrible business practices,
View full review
Review
#1172679 Review #1172679 is a subjective opinion of poster.
Service
Rugsusa Shipping Service
Reason of review
Order processing issue
1.0
Details
i ORDERED A RUNNER IN APRIL '17 AND NEVER RECEIVED IT. WHEN I PLACED THE ORDER AND PAID THROUGH PAYPAL THE SHIP TO ADDRESS WAS AUTOMATICALLY TO A FORWARDING COMPANY PITNEY BOWES IN KENTUCKY. I THOUGHT THIS WAS THE COMPANY THEY USED SO I DIDNT BOTHER USING MY OWN TO...
View full review
Review
#1172345 Review #1172345 is a subjective opinion of poster.
Service
Rugsusa Shipping Service
Cons
  • Complete lack of customer service
Reason of review
Order processing issue
Loss
$60
Preferred solution
Full refund
1.0
Details
I ordered rugs that never arrived. I called Rugs USA and was told that they would be delivered that day. They were never delivered so I called UPS and they told me the rugs were lost. I asked Rugs USA for a refund and they told me it would take 8-10 business days. The...
View full review
Review
#1154207 Review #1154207 is a subjective opinion of poster.
Cons
  • Return policy
  • No communication to let me know there was a problem
  • Dealing with customer service
Reason of review
Order processing issue
Loss
$1761
Preferred solution
Full refund
Tags
  • missing inventory

Contact RugsUSA Customer Service

Mailing Address:
RugsUSA
134 W 29th Street FL5
New York, New York 10001
United States
Phone:
(800) 982-7210
All RugsUSA Contacts

RugsUSA Products and Services Reviews

Compare RugsUSA to

Wayfair
Wayfair
1065 reviews
2.3
Compare

RugsUSA in Mineola, New York - Terrible

1.0
Details
If you don't want old and smell rugs stay away from this guy. You will spend your money on shipping back charge.
View full review
Review
#1128736 Review #1128736 is a subjective opinion of poster.
Product
Rug
Reason of review
Bad quality