Rating: 2 Stars Clear all filters (26 of 218 reviews match)
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1.6
Details
I ordered a rug that was expected for delivery on 2/18/19. I spent all day waiting for it and then at night the FedEx tracking info switched from Scheduled Delivery to Pending. I called customer service today just to find out what this meant and whether the rug had...
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Review
#1475423 Review #1475423 is a subjective opinion of poster.
Service
Rugsusa Customer Care
Cons
  • Complete lack of customer service
  • No communication to let me know there was a problem
Reason of review
Poor customer service
Preferred solution
Full refund
1.5
Details
UPDATE IT HAS BEEN 10 DAYS SINCE MY RETURN WAS DELIVERED TO THEM,THEY LIED AND TOLD ME THAT MY REFUND WAS SUBMITTED BUT THEY LIE!!! I STILL DO NOT HAVE IT AND MY BANK SAID THAT WAS A FRAUDULENT STATEMENT! MUCH BETTER TO GO TO AMAZON OR OTHER MORALLY CONSCIOUS SELLER! I...
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Review
#1387969 Review #1387969 is a subjective opinion of poster.
Service
Rugsusa Customer Care
Cons
  • Complete lack of customer service
  • Poor customer service and dishonesty
Reason of review
Poor customer service
Loss
$85
Preferred solution
Full refund
Tags
  • No Free Return
1.7
Details
I ordered 3 rugs on two orders. I received the rug I ordered last first and never got the other two. I have had to email to track down the other rugs and have an event tomorrow that I will now not be prepared for because of the delay! They emailed me this morning...
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Review
#1061906 Review #1061906 is a subjective opinion of poster.
Service
Rugsusa Shipping Service
Reason of review
Order processing issue
2.1
Details
RugsUSA - Rug Review
RugsUSA - Rug Review
I purchased many rugs and worked with a designer as he helped me locate various area rugs prior to moving in since it was a work in progress (condo was being built) I moved in last week and received the rug in February never thinking to open it up until closing on the...
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1 comment
Anonymous
#1334453

How is this even a comment? You were 10 days late on the return. Policy is policy.

Review
#1031526 Review #1031526 is a subjective opinion of poster.
Product
Rug
Reason of review
Bad quality
2.3
Details
RugsUSA - Rug Review
I purchased the Maui Jute Braid JT03 rug in an 8 X 10 on December 29, 2016. I had read all the great reviews about it before deciding to make my purchase. Just a few days ago my husband noticed a giant hole by the edge of the rug. I called Rugs USA the next day and...
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3 comments
Anonymous
#1313288

Had similar problem but mine was just opened

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Review
#1008571 Review #1008571 is a subjective opinion of poster.
Product
Rugsusa Rug
Reason of review
Bad quality
2.1
Details
ordered rug, got email item was shipped and fedex track num. with est dlvy date. fedex says no item sent to them, cust svc can't find order, reach out to whse, who do not respond, and basically they claim maybe order is lost. I do not think they ever had it and have...
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Review
#960101 Review #960101 is a subjective opinion of poster.
Service
Fedex Shipping Service
Cons
  • Complete lack of customer service
  • No communication to let me know there was a problem
Reason of review
Problem with delivery
Loss
$550
Preferred solution
Deliver product or service ordered
1.6
Details
I ordered two small rugs, a runner and two rug pads because I had a pad for the runner already. Looking at the pictures, the rugs looked thick and appeared to be exactly what I was looking for. I should have known from the price that they would not look as...
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Review
#933373 Review #933373 is a subjective opinion of poster.
Service
Rugsusa Shipping Service
Pros
  • Customer service rep on phone
Cons
  • Return policy
  • Poor quality rugs
Reason of review
Return, Exchange or Cancellation Policy
Loss
$30
Preferred solution
Let the company propose a solution
Tags
  • rugs
  • Fast And Easy Return
2.2
Details
I recently ordered a rug for my new apartment. The first rug showed up torn, which I assumed was from delivery. I contacted customer service to get a new rug issued. Their system is so outdated, they cannot send a new rug even for something like that. I had to wait...
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Review
#910713 Review #910713 is a subjective opinion of poster.
Service
Rugsusa Customer Care
Reason of review
Return, Exchange or Cancellation Policy
2.2
Details
RugsUSA - "New" rug with pet urine stain!
RugsUSA - "New" rug with pet urine stain!
Buyer beware. I recently purchased an area rug from Rugs USA. I made the mistake of waiting to take the rug out of the packaging until the room for which it was intended was painted. Upon opening and unrolling for the first time, I noted an irregular yellow stain in...
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Review
#908351 Review #908351 is a subjective opinion of poster.
Product
Rug
Cons
  • Quality of product
  • Return policy
  • Customer service
Reason of review
Damaged or defective

Contact RugsUSA Customer Service

Mailing Address:
RugsUSA
134 W 29th Street FL5
New York, New York 10001
United States
Phone:
(800) 982-7210
All RugsUSA Contacts

RugsUSA Products and Services Reviews

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1.6
Details
Ordered two rugs for my kids rooms using 90% off code. One went to 222$ and the other 115$ and got the tracking for it as well. Ups came and dropped off one rug. Checked my receipt and they charged me 300 for one rug which was not the deal. I emailed them but no...
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Review
#886617 Review #886617 is a subjective opinion of poster.
Product
Rug
Reason of review
Problems with payment