I have ordered many rugs from this website on the past and have had an easy time finding what I want . However in current times, if I find a rug I like on Monday, it is impossible to find on Tuesday. The website is not as easy to navigate as it was last year. I'll...Read more
I bought a rug from rugsusa and watched the tracking info for what I thought was the total order. Only the pad, an add-on item, arrived. I called to check in on the order and was told it would be sent out the next day. I gave away my run in anticipation of the one I...Read more
I didn't like
- Doesnt deliver on goods sold
Go. Elsewhere. World Market. Pier 1. You grandmothers's attic. Anywhere but RugsUSA which whiffs more like a *** than a legitimate business. Same problem as others on this board. Two rugs were delivered. One wasn't. A week went by. Then two. Then three. And each time I...Read more
Other Product Review
Cheap products! Not only are the prices cheap so is the quality of the items they sell. They DO NOT stand behind their products and their customer service is one of the worst ive encountered. Stay away!! Check out Overstock or even Walmart is better than this place!!
Rug came damage , when that send another one it was a different color. Then they charge me to mail it back.
Rug smells horrible. Went to return it and discovered I had to pay 79.00 for return shipping. Absurd!
I've gone on the site, and twice picked out several rugs I wanted to buy. When I went back to purchase them they were no longer in my cart. Several of the rugs were 99.00 and they completely disappeared.
I recently ordered a rug for my new apartment. The first rug showed up torn, which I assumed was from delivery. I contacted customer service to get a new rug issued. Their system is so outdated, they cannot send a new rug even for something like that. I had to wait...Read more
Buyer beware. I recently purchased an area rug from Rugs USA. I made the mistake of waiting to take the rug out of the packaging until the room for which it was intended was painted. Upon opening and unrolling for the first time, I noted an irregular yellow stain in...Read more
I didn't like
- Quality of product
- Return policy
- Customer service
Ordered two rugs for my kids rooms using 90% off code. One went to 222$ and the other 115$ and got the tracking for it as well. Ups came and dropped off one rug. Checked my receipt and they charged me 300 for one rug which was not the deal. I emailed them but no...Read more
WORST "customer service" EVER if I can even call is service. The fix to any issue is, on just send it back we MIGHT refund you might not and I'll give you 10% off the reorder. WHAT!? You want me to be out of pocket for 2 rugs, both in which you have in your possession...Read more
I wish I'd read these reviews before ordering a rug that never arrived. Poorest (none) communications. Okay, you need 100 words. You suck, your customer service is ridiculous, no one will help you, delivery hasn't happened yet so I can't comment on that. Tracking...Read more
I didn't like
- No communication to let me know there was a problem
I bought two 8X10 wool rugs and rug pads; spent hours online trying to find exactly what I wanted; I did find them...or at least I thought I did. I ordered the two rugs; however, I never received the rugs...just the pads. No communication; had to continue to call to...Read more
I bought a $1300 from Rugsusa - it's horrible and the customer service supervisor Darlene was rude/aggressive and condescending. I will never buy from this company again. DONT TRUST THEM They will swindle you out of being able to return your rug even when it's...Read more
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