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Short Review on February 01, 2017

1.0
Details
I ordered two rugs from them, and within 3 days was notified that they made a mistake in inventory and one rugs would not be available. I waited for the other to show up, and 11 days later was told that the rug wasn't available and that my credit card would be refunded. I'm still waiting for that to happen.
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Review
#1001197 Review #1001197 is a subjective opinion of poster.
Reason of review
Order processing issue
2.6
Details
I'm not a person who writes reviews complaining or criticizing as I'm very aware our natural tendency is to complain before we would ever praise and so for that reason I'm very conscious of writing a critical review, but personally my experience with RUGS USA has been...
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1 comment
Anonymous
#1295938

They are not going to call you back. They never answer their phone nor do they return emails.

This company is a scam. I learned the hard way.

Review
#993893 Review #993893 is a subjective opinion of poster.
Cons
  • Complete lack of customer service
  • Long wait for product
Reason of review
Poor customer service
Loss
$120
Preferred solution
Full refund
1.1
Details
Do not buy from this company, Rugs USA!!! It doesn't metter how many rugs you order and how much you pay, Rugs USA ship what they WANT AND WHAT WORK FOR THEM. Then you will stuck with rug of no use. Be carefull with their 90% off. Those rugs, Rugs USA claims, no...
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1 comment
Anonymous
#1560647

I believe that's the clearance sale, i got one myself and since it's like on their rock bottom price, I didn't expect much. The rugs were on their cheapest and you should not expect perfect products at that very low price. Dude, 90% off!

Review
#993167 Review #993167 is a subjective opinion of poster.
Product
Reason of review
Not as described/ advertised
I ordered a rug 90% off on Dec 27th, on Jan 12, I get an email that my order had been cancelled because the item was out of stock. It took them 17 day to tell me this!!! Meanwhile I ordered 2 other rugs from ESalerugs.com (great company by the way) for the same room,...
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Review
#991050 Review #991050 is a subjective opinion of poster.
Reason of review
Order processing issue
1.0
Details
Purchased a rug for a christmas gift. it wouldn't fit in their bathroom. it took them 2 wks. to return it back to me (they live an hour away). I got return authorization from company immediately for this (1/3/17). I went to my shipping store to send back and it was...
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Review
#989146 Review #989146 is a subjective opinion of poster.
Product
Reason of review
Return, Exchange or Cancellation Policy
Loss
$78
Preferred solution
Full refund
1.0
Details
Worst company ever. Do not buy from these people. I ordered a highly discounted rug- never received it, had to follow up myself after 2 weeks and told it was out of stock. Only offered 10% discount. Finally got them to give me (after about 7 angry emails) $30 off,...
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2 comments
Anonymous
#1279840

Pretty certain they are just a bunch of scam artists. They conveniently are out of both of the rugs I ordered and was notified 11 days after I purchased them. We'll see if my credit card will enter be refunded.

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Review
#978689 Review #978689 is a subjective opinion of poster.
Reason of review
Order processing issue
Tags
  • Rugsusa Rugs Donotbuy Rugsonline
I ordered a rug paying over $500 for a large area rug for my family room. I didn't put it down immediately after receiving since I am out of town a lot for business. The rug began shedding after I put it down. There were constantly fibers all over my wood floor. It...
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2 comments
Anonymous
#1560649

I think I saw a disclaimer about the shedding. You should read through every details before ordering online to save you from these types of situations.

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Review
#968380 Review #968380 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
I ordered a rug from RugsUSA and below the rug. on the same webpage they recommend you purchase the pad that goes under the rug.so I order the pad to go under the rug and mysteriously, I receive an email saying the rug is no longer available, but they shipped the pad...
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Review
#967578 Review #967578 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$102
Preferred solution
Full refund
This company is absolutly TERRIBLE! Absolutly zero customer service. I ordered a rug on the 18th of November and when I ordered it my confirmation email said that it would be delivery on the 23rd of November, just in time for Thanksgiving. When it didn't arrive I was...
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Review
#965187 Review #965187 is a subjective opinion of poster.
Reason of review
Order processing issue

RugsUSA - Review in Furniture and Decor category

2.7
Details
Worst customer service ever. Took me over 2 months to receive all my rugs. Did over a thousand dollar order... And TWICE they sent me the wrong color. Customer service is rude and not sympathetic. They don't try to satisfy the customer. And I can't even re order another rug that was the right color because of their "system limitations". After I finish getting my rugs I ordered 2 months ago I will NEVER order from them or recommend them to anyone.
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Review
#961791 Review #961791 is a subjective opinion of poster.
Reason of review
Not as described/ advertised