Product: Rugsusa Customer Care Clear all filters (5 of 5 reviews match)
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Trying to return a large rug that was not as I had expected has been a nightmare for almost two weeks taking up endless time and therefore $. I have all the email and followed up and called until I got some action. I was eventually sent a return authorization code but...
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Riley, Kansas
Product
Rugsusa Customer Care
#943244
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I recently ordered a rug for my new apartment.The first rug showed up torn, which I assumed was from delivery. I contacted customer service to get a new rug issued. Their system is so outdated, they cannot send a new rug even for something like that. I had to wait...
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2.2
Product
Rugsusa Customer Care
#910713
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Problem description: We ordered 2 rugs from this merchant. They were the wrong size. We decided to return them which was within compliance with their policy. We received a return authorization number for each rug (after asking 3 times). The return authorization email...
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Anonymous
Anonymous

Hello, I am sorry to hear about your bad experience with RUgsUSA. I too have had a terrible experience with RugsUSA. I received a rug that was damaged by the shipper. It had ...

2.0
Product
Rugsusa Customer Care
I didn't like
  • Return policy
  • I was scammed
#738568
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I ordered 1 rug from RugsUSA for $63.00, but the company charged me for 3 rugs. My debit card was charged $519.00. When I requested an immediate refund, I was told that I would have to wait anywhere between 3-7 business days. I spoke to several customer service...
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Product
Rugsusa Customer Care
#493298
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We bought TEN French High Back Chairs (five sets of 2 at $412 per set). So we spent over $1000 with these people. Literally half of our order - 5 chairs! - arrived cracked in the same exact spot. We were moving so we didn't call until after their "30 day guarantee"...
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Product
Rugsusa Customer Care
#362545
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