Product: Rugsusa Rug Clear all filters (4 of 4 reviews match)
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RugsUSA - Terrible rug quility

RugsUSA - Terrible rug quility
I tried to leave a review on their website but unfortunately couldn't. Bought a rug 1 year and 1 month ago. And the rug did not hold up. It started pilling and wore down in the high traffic area. For 525$ I thought the quility would be top notch. it was definitely not worth the cost. Here is the name of the rug: Radiante BC73 Washed Rug
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Review
#1090513 Review #1090513 is a subjective opinion of poster.
Product
Rugsusa Rug
Reason of review
Bad quality
2.4
Details
RugsUSA - Rug Review
I purchased the Maui Jute Braid JT03 rug in an 8 X 10 on December 29, 2016. I had read all the great reviews about it before deciding to make my purchase. Just a few days ago my husband noticed a giant hole by the edge of the rug. I called Rugs USA the next day and...
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3 comments
Anonymous
#1313288

Had similar problem but mine was just opened

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Review
#1008571 Review #1008571 is a subjective opinion of poster.
Product
Rugsusa Rug
Reason of review
Bad quality
I ordered a rug paying over $500 for a large area rug for my family room.I didn't put it down immediately after receiving since I am out of town a lot for business. The rug began shedding after I put it down. There were constantly fibers all over my wood floor. It...
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2 comments
Anonymous
#1560649

I think I saw a disclaimer about the shedding. You should read through every details before ordering online to save you from these types of situations.

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Review
#968380 Review #968380 is a subjective opinion of poster.
Product
Rugsusa Rug
Reason of review
Bad quality

RugsUSA - Review in Furniture and Decor category

3.1
Details
Worst customer service ever. Took me over 2 months to receive all my rugs. Did over a thousand dollar order... And TWICE they sent me the wrong color. Customer service is rude and not sympathetic. They don't try to satisfy the customer. And I can't even re order another rug that was the right color because of their "system limitations". After I finish getting my rugs I ordered 2 months ago I will NEVER order from them or recommend them to anyone.
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Review
#961791 Review #961791 is a subjective opinion of poster.
Product
Rugsusa Rug
Reason of review
Not as described/ advertised

Contact RugsUSA Customer Service

Website:
www.rugsusa.com
Mailing Address:
134 W 29th Street FL5
New York, New York 10001
United States
Phone:
(800) 982-7210
All RugsUSA Contacts

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