Product: Rugsusa Shipping Service Clear all filters (27 of 27 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I ordered a rug WEEKS ago. There rug pad arrived the next day. Weeks later, there is no rug. There is NO way to reach someone at rugsusa. At all. They have a customer service number. Go ahead, make sure you have a full day free because you will be on hod for hours....
Read more
Product
Rugsusa Shipping Service
#1134306
Reply to reviews
1) sent wrong rug 2) rub pad delivered to wrong address and then went back to warehouse 3) tried to get right rug sent to us but wont do it because there is a bogus tracking number what says something is out for deliver 5 days after the fact, nothing delivered (from...
Read more
Anonymous
SHANE

THEY TOOK MY MONEY AND NEVER SENT ME MY RUGDON'T BUY FROM THESE SCUMBAGS!!!!

Product
Rugsusa Shipping Service
#1100133
Reply to reviews
I received the rug I ordered last first and never got the other two. I have had to email to track down the other rugs and have an event tomorrow that I will now not be prepared for because of the delay! They emailed me this morning telling me they are cancelling my...
Read more
1.7
Product
Rugsusa Shipping Service
#1061906
Reply to reviews
I'm not a person who writes reviews complaining or criticizing as I'm very aware our natural tendency is to complain before we would ever praise and so for that reason I'm very conscious of writing a critical review, but personally my experience with RUGS USA has been...
Read more
Anonymous
Karen

They are not going to call you back. They never answer their phone nor do they return emails. This company is a scam. I learned the hard way.

2.6
Product
Rugsusa Shipping Service
I didn't like
  • Long wait for product
  • Complete lack of customer service
#993893
Reply to reviews
I ordered a rug 90% off on Dec 27th, on Jan 12, I get an email that my order had been cancelled because the item was out of stock. It took them 17 day to tell me this!!! Meanwhile I ordered 2 other rugs from ESalerugs.com (great company by the way) for the same room,...
Read more
Product
Rugsusa Shipping Service
#991050
Reply to reviews
I ordered a highly discounted rug- never received it, had to follow up myself after 2 weeks and told it was out of stock. Only offered 10% discount. Finally got them to give me (after about 7 angry emails) $30 off, ordered a different rug and the same exact thing...
Read more
Anonymous
***ed

Pretty certain they are just a bunch of scam artists. They conveniently are out of both of the rugs I ordered and was notified 11 days after I purchased them. We'll see if my ...

Anonymous
CZ

I ordered a runner on nov 28, today is dec 23.Still waiting. Sent an e-mail yesterday.This is a good site...

1.0
Product
Rugsusa Shipping Service
#978689
Reply to reviews
Ordered a rug. Rug never shipped. "Customer service" does not return my calls or answer my emails. They have charged me for the rug but I haven't seen it or received any shipping information. THEFT! Plain and simple stealing! Super angry! I reviewed my item on the...
Read more
Anonymous
Feeling Scammed

Did you ever get your rug or money back? I am wondering because I ordered last month and have had the same experience thus far. I was hoping they were just backed up due to th...

Dagelayton
Dagelayton

Update: I disputed the charge with my credit card company and was reimbursed. As I understand it, the credit card company faxed/emailed and called RugsUSA with the dispute in...

Product
Rugsusa Shipping Service
#937045
Reply to reviews
I ordered two small rugs, a runner and two rug pads because I had a pad for the runner already. Looking at the pictures, the rugs looked thick and appeared to be exactly what I was looking for. I should have known from the price that they would not look as advertised.
Read more
1.6
Harrisburg, North Carolina
Product
Rugsusa Shipping Service
I liked
  • Customer service rep on phone
I didn't like
  • Return policy
  • Poor quality rugs
#933373
Reply to reviews
I bought a rug from rugsusa and watched the tracking info for what I thought was the total order. Only the pad, an add-on item, arrived. I called to check in on the order and was told it would be sent out the next day. I gave away my run in anticipation of the one I...
Read more
Product
Rugsusa Shipping Service
I didn't like
  • Doesnt deliver on goods sold
  • Customer service
#922377
Reply to reviews

Anywhere but RugsUSA which whiffs more like a *** than a legitimate business. Same problem as others on this board. Two rugs were delivered. One wasn't. A week went by. Then two. Then three. And each time I spoke to CS the assured me that coincidentally today would be...
Read more
1.4
Product
Rugsusa Shipping Service
#922329
Reply to reviews