Product: Rugsusa Shipping Service Clear all filters (33 of 33 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

RugsUSA - Horrible customer service

1.0
Details
Rug ordered 41 days ago, charged card but no status - after 8 calls to customer service still no rug or refund. Sorry but you stink!
View full review
Review
#1253468 Review #1253468 is a subjective opinion of poster.
Service
Rugsusa Shipping Service
Reason of review
Order processing issue
I follow this company on Instagram and they posted a promo for 55% off + free shipping. NO details or fine print in the caption just a photo. I put two rugs in my cart and went to checkout, shipping cost showed $0. I then put in my address which is in Canada- shipping...
View full review
2 comments
Anonymous
#1552888

https://help.rugsusa.com/customer/en/portal/articles/968976-what-are-the-shipping-costs- What are the shipping costs? At Rugs USA, shipping is always FREE to the contiguous United States.

If you are shipping your package to Canada, please be advised there is a 35% shipping charge. Additionally, you will be responsible to pay any duties, brokerage and customs fees to UPS upon delivery.

-- The policy on their website is very clear. I suggest that you do more research next time.

View more comments
Review
#1224675 Review #1224675 is a subjective opinion of poster.
Service
Rugsusa Shipping Service
Reason of review
Order processing issue
Loss
$40
Preferred solution
Price reduction

RugsUSA in Cranbury, New Jersey - Fraud

1.0
Details
I purchased a rug from them. They took my money off my debit card and sent me a confirmation email of my order. A week later they send me a cancellation email and no reason for the cancellation. When I call about the cancellation and when will my money be refunded the phone # they have listed on the website no one answered it. Terrible business practices,
View full review
Review
#1172679 Review #1172679 is a subjective opinion of poster.
Service
Rugsusa Shipping Service
Reason of review
Order processing issue
1.0
Details
i ORDERED A RUNNER IN APRIL '17 AND NEVER RECEIVED IT.WHEN I PLACED THE ORDER AND PAID THROUGH PAYPAL THE SHIP TO ADDRESS WAS AUTOMATICALLY TO A FORWARDING COMPANY PITNEY BOWES IN KENTUCKY. I THOUGHT THIS WAS THE COMPANY THEY USED SO I DIDNT BOTHER USING MY OWN TO HAVE...
View full review
Review
#1172345 Review #1172345 is a subjective opinion of poster.
Service
Rugsusa Shipping Service
Cons
  • Complete lack of customer service
Reason of review
Order processing issue
Loss
$60
Preferred solution
Full refund
I ordered a rug WEEKS ago. There rug pad arrived the next day. Weeks later, there is no rug. There is NO way to reach someone at rugsusa. At all. They have a customer service number. Go ahead, make sure you have a full day free because you will be on hod for hours....
View full review
Review
#1134306 Review #1134306 is a subjective opinion of poster.
Service
Rugsusa Shipping Service
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Deliver product or service ordered
1) sent wrong rug 2) rub pad delivered to wrong address and then went back to warehouse 3) tried to get right rug sent to us but wont do it because there is a bogus tracking number what says something is out for deliver 5 days after the fact, nothing delivered (from...
View full review
1 comment
Anonymous
#1372145

THEY TOOK MY MONEY AND NEVER SENT ME MY RUG

DON'T BUY FROM THESE SCUMBAGS!!!!

Review
#1100133 Review #1100133 is a subjective opinion of poster.
Service
Rugsusa Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
1.7
Details
I received the rug I ordered last first and never got the other two. I have had to email to track down the other rugs and have an event tomorrow that I will now not be prepared for because of the delay! They emailed me this morning telling me they are cancelling my...
View full review
Review
#1061906 Review #1061906 is a subjective opinion of poster.
Service
Rugsusa Shipping Service
Reason of review
Order processing issue
2.6
Details
I'm not a person who writes reviews complaining or criticizing as I'm very aware our natural tendency is to complain before we would ever praise and so for that reason I'm very conscious of writing a critical review, but personally my experience with RUGS USA has been...
View full review
1 comment
Anonymous
#1295938

They are not going to call you back. They never answer their phone nor do they return emails.

This company is a scam. I learned the hard way.

Review
#993893 Review #993893 is a subjective opinion of poster.
Service
Rugsusa Shipping Service
Cons
  • Complete lack of customer service
  • Long wait for product
Reason of review
Poor customer service
Loss
$120
Preferred solution
Full refund
I ordered a rug 90% off on Dec 27th, on Jan 12, I get an email that my order had been cancelled because the item was out of stock. It took them 17 day to tell me this!!! Meanwhile I ordered 2 other rugs from ESalerugs.com (great company by the way) for the same room,...
View full review
Review
#991050 Review #991050 is a subjective opinion of poster.
Service
Rugsusa Shipping Service
Reason of review
Order processing issue

Contact RugsUSA Customer Service

Mailing Address:
RugsUSA
134 W 29th Street FL5
New York, New York 10001
United States
Phone:
(800) 982-7210
All RugsUSA Contacts
1.0
Details
I ordered a highly discounted rug- never received it, had to follow up myself after 2 weeks and told it was out of stock. Only offered 10% discount. Finally got them to give me (after about 7 angry emails) $30 off, ordered a different rug and the same exact thing...
View full review
2 comments
Anonymous
#1279840

Pretty certain they are just a bunch of scam artists. They conveniently are out of both of the rugs I ordered and was notified 11 days after I purchased them. We'll see if my credit card will enter be refunded.

View more comments
Review
#978689 Review #978689 is a subjective opinion of poster.
Service
Rugsusa Shipping Service
Reason of review
Order processing issue
Tags
  • Rugsusa Rugs Donotbuy Rugsonline