Product: Rugsusa Shipping Service Clear all filters (0 of 33 reviews match)
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RugsUSA - Horrible customer service

Rug ordered 41 days ago, charged card but no status - after 8 calls to customer service still no rug or refund. Sorry but you stink!
1.0
Details
Customer service
Product or Service Quality
Reliability
Product
Rugsusa Shipping Service
#1253468
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I follow this company on Instagram and they posted a promo for 55% off + free shipping. NO details or fine print in the caption just a photo. I put two rugs in my cart and went to checkout, shipping cost showed $0. I then put in my address which is in Canada- shipping...
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Anonymous
Nadia

https://help.rugsusa.com/customer/en/portal/articles/968976-what-are-the-shipping-costs- What are the shipping costs? At Rugs USA, shipping is always FREE to the contiguous Un...

Anonymous
RUSHIT bhimani

I am agree with u guys, I have same terrible experience. Send me very bed quality rug and when I trying to return them but no one replying my call after I did BBB complain and...

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Rugsusa Shipping Service
#1224675
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RugsUSA - Fraud

I purchased a rug from them. They took my money off my debit card and sent me a confirmation email of my order. A week later they send me a cancellation email and no reason for the cancellation. When I call about the cancellation and when will my money be refunded the phone # they have listed on the website no one answered it. Terrible business practices,
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
Rugsusa Shipping Service
#1172679
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i ORDERED A RUNNER IN APRIL '17 AND NEVER RECEIVED IT.WHEN I PLACED THE ORDER AND PAID THROUGH PAYPAL THE SHIP TO ADDRESS WAS AUTOMATICALLY TO A FORWARDING COMPANY PITNEY BOWES IN KENTUCKY. I THOUGHT THIS WAS THE COMPANY THEY USED SO I DIDNT BOTHER USING MY OWN TO HAVE...
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1.0
Product
Rugsusa Shipping Service
I didn't like
  • Complete lack of customer service
#1172345
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I ordered a rug WEEKS ago. There rug pad arrived the next day. Weeks later, there is no rug. There is NO way to reach someone at rugsusa. At all. They have a customer service number. Go ahead, make sure you have a full day free because you will be on hod for hours....
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Rugsusa Shipping Service
#1134306
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1) sent wrong rug 2) rub pad delivered to wrong address and then went back to warehouse 3) tried to get right rug sent to us but wont do it because there is a bogus tracking number what says something is out for deliver 5 days after the fact, nothing delivered (from...
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Anonymous
SHANE

THEY TOOK MY MONEY AND NEVER SENT ME MY RUGDON'T BUY FROM THESE SCUMBAGS!!!!

Product
Rugsusa Shipping Service
#1100133
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I received the rug I ordered last first and never got the other two. I have had to email to track down the other rugs and have an event tomorrow that I will now not be prepared for because of the delay! They emailed me this morning telling me they are cancelling my...
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1.7
Product
Rugsusa Shipping Service
#1061906
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I'm not a person who writes reviews complaining or criticizing as I'm very aware our natural tendency is to complain before we would ever praise and so for that reason I'm very conscious of writing a critical review, but personally my experience with RUGS USA has been...
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Anonymous
Karen

They are not going to call you back. They never answer their phone nor do they return emails. This company is a scam. I learned the hard way.

2.6
Product
Rugsusa Shipping Service
I didn't like
  • Long wait for product
  • Complete lack of customer service
#993893
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I ordered a rug 90% off on Dec 27th, on Jan 12, I get an email that my order had been cancelled because the item was out of stock. It took them 17 day to tell me this!!! Meanwhile I ordered 2 other rugs from ESalerugs.com (great company by the way) for the same room,...
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Product
Rugsusa Shipping Service
#991050
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Top Rated Products in Shipping Services Category

RugsUSA Products and Services

I ordered a highly discounted rug- never received it, had to follow up myself after 2 weeks and told it was out of stock. Only offered 10% discount. Finally got them to give me (after about 7 angry emails) $30 off, ordered a different rug and the same exact thing...
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Anonymous
***ed

Pretty certain they are just a bunch of scam artists. They conveniently are out of both of the rugs I ordered and was notified 11 days after I purchased them. We'll see if my ...

Anonymous
CZ

I ordered a runner on nov 28, today is dec 23.Still waiting. Sent an e-mail yesterday.This is a good site...

1.0
Product
Rugsusa Shipping Service
#978689
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