I ordered two rugs (wool) - no issues - I love the rugs and while they are not exceptional quality they are very good for the price I paid. I did have to contact them because I entered a wrong address for my credit card - the rep took care of it in minutes and rugs were shipped the next day.
The only caution I have is that determining colors on the website is difficult - don't order if you are not certain - rugs are very hard to handle and ship. On reason I used this company is the free shipping.
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