I bought a rug in October, they sent me a UPS tracking code and whenever I went to the UPS site and tracked it, it said that it was waiting on UPS pick up. I called several times, got the runaround about how they were investigating in the warehouse.
Looked online - low and behold that rug is out of stock. Then UPS calls me and says a "lost package investigation" has been opened and will take 7-10 business days when I know very well that rug never left the warehouse. RugsUSA emails me saying they cannot ship out a new rug and that everything (including refund) is on hold for UPS.
I want my money back for a product I did NOT receive. Prior to this I'd had mostly good experiences with them, but I will never order from them again.
Product or Service Mentioned: Ups Delivery Service.
Reason of review: Order processing issue.
Monetary Loss: $114.
Preferred solution: Full refund.
RugsUSA Pros: Products i have previously received.
RugsUSA Cons: Not getting my refund when i never received the product.