Not resolved

I ordered a rug paying over $500 for a large area rug for my family room. I didn't put it down immediately after receiving since I am out of town a lot for business.

The rug began shedding after I put it down. There were constantly fibers all over my wood floor. It became unbearable, having to vacuum multiple times a day due to the shedding. I was a week or so out of the return time.

I asked to speak to a supervisor and was given a voicemail. I left my contact information and a call was never returned.

i followed up no fewer than four times in a weeks time but still no supervisor was available. Don't buy anything from this company.

Product or Service Mentioned: Rugsusa Rug.

Reason of review: Bad quality.

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I think I saw a disclaimer about the shedding. You should read through every details before ordering online to save you from these types of situations.


That's normal for the first 3 months nths with wool rugs. It says it in the ad!!