Purchased a rug for a christmas gift. it wouldn't fit in their bathroom.
it took them 2 wks. to return it back to me (they live an hour away). I got return authorization from company immediately for this (1/3/17). I went to my shipping store to send back and it was going to cost $40.00 to ship a $78.00 rug!
When I called today (rugs usa) to purchase a return ticket from them she told me that i had waited too long to ship it back from the date I requested an authorization number and they would NOT ACCEPT THE RETURN. Today is 1/11/17 and I got return authorization on 1/3/17.
I will never buy from this merchant ever again. POOR CUSTOMER SERVICE!
Product or Service Mentioned: Rug.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $78.
Preferred solution: Full refund.