State: Texas City: Dallas Clear all filters (4 of 218 reviews match)

RugsUSA in Dallas, Texas - Item Ordered was Out of Stock

The rug that I ordered was never shipped to me nor did I receive any confirmation of shipment. Upon following up with RugsUSA I found out that the rug that I purchased a week ago was actually out of stock, and blamed it on the vendors. They offered me $20. How ridiculous. To shift blame about faulty information to a vendor, when they are responsible for what is on their website. And then they refused to give me the same %75 discount that I used on the 1st rug that i ordered to purchase one of the same brand, size, and style that was actually in stock.
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#593214 Review #593214 is a subjective opinion of poster.
Reason of review
Problems with payment

RugsUSA in Dallas, Texas - HORRIBLE. Defective Rug- no Refund after 14 days

I purchased a rug from RUGSUSA that was delivered less than a month ago. It has since started fraying and coming undone all over the rug. After contacting customer service multiple times and asking to be transferred to a supervisor, I have been repeatedly told that their policy says no refunds or exchanges will be made after 14 days under any circumstances. When I said that this means that they are unwilling to guarantee their products beyond 14 days, one customer service rep said... "That is accurate". At the very least they should replace the defective rug. I have never dealt with a company that is so blatantly unwilling to stand by their products. Says a lot about their business model! Now I am forced to throw away a $500 rug.
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#551002 Review #551002 is a subjective opinion of poster.
  • Exchange or return within 14 days
  • Exchange policy
  • Quality of rug
  • No guarentee after 14 days
Reason of review
Defective product with no guarantee and horrible customer service
Preferred solution
Full refund
  • Fraying

RugsUSA in Dallas, Texas - Never received product. Pathetic exuse for customer "service"

DO NOT BUY FROM THIS COMPANY. I found the rug I was looking for online through rugs usa on sale, much cheaper than anywhere else, AND there is no sales tax or shipping charges. Always remember, if it sounds to good to be true, it is. I'm sure their products are of good quality, although Ive never received the rug I purchased three months ago, so I cannot say. What I can share is my horrendous experiences with their customer service team. You will be on hold for a minimum of 16 minutes each time. While you are calling, while they are looking up your order, oh and if of course, they hang up on you. Accidentally or not. This is a huge internet company, and I asked one of their reps Jenell how many reps they have. After my experiences I am certain this is a small company. THEY HAVE 10 REPS. Nice. I'm sure I have spoken to at least half in my three month roller coaster ride. NONE have followed through at any time, although they seem nice IF you reach someone that doesnt disconnect you. I have been told I would receive an email regarding my order and someone would call me back a hand full of times. None have happened, each time I call back and attempt to pick up where the last rep and I left off. I read a lot of ugly reviews regarding customer service prior to ordering, but thought eh, hopefully I'll get my product and I should never need to contact them. My rug was supposedly delivered and stolen from my home. Which is why I have never received my rug. All I was is the product I paid for three months ago. In the three months UPS has investigated and shown up at my door... AGAIN. DO NOT BUY FROM THIS COMPANY, The hassle isnt worth the savings. And on the off chance that anything happens to your order, credit card charges, or product this company does not have adequate customer service to help you with anything.
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#175025 Review #175025 is a subjective opinion of poster.

No Refund Issued from

Ordered 2 rugs from Rec'd 1st rug quickly, no word on 2nd rug. Called 2 weeks later. Was told the rug was backordered for 3 months. I cancelled the order right then. Rep said I could expect a refund by end of week (3 days later). Checked my credit card account online and found no refund a week later. Called again. Same rep told me he would send another cancellation notice. Expect refund by end of week. Another week goes by, still no refund. It's been a month since I cancelled the order and still no refund. Filed a dispute with credit card co. - they are investigating. Also filed complaint with BBB or New York.
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#129606 Review #129606 is a subjective opinion of poster.

Contact RugsUSA Customer Service

Mailing Address:
134 W 29th Street FL5
New York, New York 10001
United States
(800) 982-7210
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