RugsUSA Reviews in Houston, Texas
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(4 of 218 reviews match)
RugsUSA in Houston, Texas - Never Buy RUG USA rugs
I bought 2 Rug USA rugs, spent a decent amount of money and did not expect a family heirloom, but I did expect the rugs to last a few years. It sheds tremendously, vacuuming non stop for 6 months and now looks terrible. Rug Usa does not post any negative reviews. They filter out reviews, so even if you try to warn other consumers, they will not see it. All rugs have 4 or 5 out of 5 stars with only compliments. So BUYERS BEWARE, save your few hundred dollars and buy a quality rug elsewhere that will be worth your investment!
RugsUSA in Houston, Texas - Delivered the wrong rug and won't correct
Ordered a $600 rug that was on sale for $300. They quickly delivered the wrong rug. I've called 5 times and was told to send a pic if my wrong rug, which I did 3 times. They will not send the correct rug until the wrong one us returned, but after promising to send me the return shipping label 5 times, I don't think it's going to happen. I filed a complaint with the NY Better Business Bureau. I recommend everyone else with an unresolved complaint do the same. http://www.bbb.org/new-york-city/ . Long hold times. Trying to get to 100 words.
I ordered two leather rag rugs and when they came in, the color was drastically different from the way it looked and was described on their web site. The order was $480.00 total. I am in a wholesale business and we ship products everyday so I know what shipping costs....
RugsUSA in Houston, Texas - AWFUL customer service. AVOID AT ALL COSTS.
I tried to cancel an order that did not arrive as promised after 3 weeks, only to the WRONG rug a week after I cancelled. I put in the request to return the rug and it took two weeks to get the approval number in order to return it, and I had to pay the full shipping price myself. I began the process on Dec. 5th. It's now Feb. 7th and I still cannot get a refund. The rug was received by them on Jan. 11th and their web says I'll get a refund in 15 days, but I had to customer service AGAIN and was twice informed it would take an additional 7 days! They will NOT give you your money back in a timely manner and apparently cannot track their own shipments efficiently. Great prices, but if you don't want what they send, you're on your own to get a refund. AVOID AT ALL COSTS!!
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