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RugsUSA in Houston, Texas - Never Buy RUG USA rugs

I bought 2 Rug USA rugs, spent a decent amount of money and did not expect a family heirloom, but I did expect the rugs to last a few years. It sheds tremendously, vacuuming non stop for 6 months and now looks terrible. Rug Usa does not post any negative reviews. They filter out reviews, so even if you try to warn other consumers, they will not see it. All rugs have 4 or 5 out of 5 stars with only compliments. So BUYERS BEWARE, save your few hundred dollars and buy a quality rug elsewhere that will be worth your investment!
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i too am PO'd with rugsusa...they claim to have shipped my rug, but in fact never did. They refuse to look for it or answer any customer service inquiries, all escalations go into a black hole named Darlene who never responds to voice or emails and even though she also has a boss that person is insulated by policy and so never hears that rugsusa and Darlene are just slugs and never do their jobs or care about customer service


I also bought 2 rugs from USA one rug was less than 1 year old. the rug is going bald.

I notified USA and they started telling me how to clean my rug with a broom and that vacuuming the rug would damage it. i ask for an exchange and all i got was instructions . Please dont buy from them unless you have money to throw away, or like to gamble.

because it was 50 50 for me. You may not be a lucky.

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#506090 Review #506090 is a subjective opinion of poster.

RugsUSA in Houston, Texas - Delivered the wrong rug and won't correct

Ordered a $600 rug that was on sale for $300. They quickly delivered the wrong rug. I've called 5 times and was told to send a pic if my wrong rug, which I did 3 times. They will not send the correct rug until the wrong one us returned, but after promising to send me the return shipping label 5 times, I don't think it's going to happen. I filed a complaint with the NY Better Business Bureau. I recommend everyone else with an unresolved complaint do the same. . Long hold times. Trying to get to 100 words.
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Thanks for the link - I see that Rugs USA has an A+ rating with the BBB and no open complaints. Liar.

#482792 Review #482792 is a subjective opinion of poster.
I ordered two leather rag rugs and when they came in, the color was drastically different from the way it looked and was described on their web site. The order was $480.00 total. I am in a wholesale business and we ship products everyday so I know what shipping costs....
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#481827 Review #481827 is a subjective opinion of poster.

RugsUSA in Houston, Texas - AWFUL customer service. AVOID AT ALL COSTS.

I tried to cancel an order that did not arrive as promised after 3 weeks, only to the WRONG rug a week after I cancelled. I put in the request to return the rug and it took two weeks to get the approval number in order to return it, and I had to pay the full shipping price myself. I began the process on Dec. 5th. It's now Feb. 7th and I still cannot get a refund. The rug was received by them on Jan. 11th and their web says I'll get a refund in 15 days, but I had to customer service AGAIN and was twice informed it would take an additional 7 days! They will NOT give you your money back in a timely manner and apparently cannot track their own shipments efficiently. Great prices, but if you don't want what they send, you're on your own to get a refund. AVOID AT ALL COSTS!!
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#382512 Review #382512 is a subjective opinion of poster.
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Mailing Address:
134 W 29th Street FL5
New York, New York 10001
United States
(800) 982-7210
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