UPDATE IT HAS BEEN 10 DAYS SINCE MY RETURN WAS DELIVERED TO THEM,THEY LIED AND TOLD ME THAT MY REFUND WAS SUBMITTED BUT THEY LIE!!! I STILL DO NOT HAVE IT AND MY BANK SAID THAT WAS A FRAUDULENT STATEMENT! MUCH BETTER TO GO TO AMAZON OR OTHER MORALLY CONSCIOUS SELLER! I noticed on several review sites Rugs USA has terrible reviews for your
customer service. I am experiencing that same thing. I returned 2 rugs
from order # WS1787203 I chose the Fedex prepaid label for both, you
sent me the same return tracking # for both items. Fedex packed both
items in one box because they said they can only use I label per
tracking # I called customer service immediately to inform you, the
representative apologized for the mistake and told me as soon as you
receive that box I would be issued my refund. It was delivered to you on
Monday October 15th at 12:20 your time and signed for. I spoke to a rep
there on Monday to inquire about my 2nd item refund, he told me that it
would be processed by the end of the day Monday, I did get one item
refunded prior to Monday for $99. but not my second refund of $85. for
the Greek flokati rug. It has been a nightmare getting any response from
your staff, I was told yesterday that it was being handled my the
original representative who happens to be in the Philippines. I am
getting ready to write a negative review which will add to the list of
what seems to be very unhappy customers on BBB's reviews. You know that
the 2nd rug is there so give me my refund. This makes me sad because I
have been a good customer and was planning to purchase more, also
recommended you to others but that will change.
Product or Service Mentioned: Rugsusa Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $85.
Preferred solution: Full refund.
RugsUSA Cons: Complete lack of customer service, Poor customer service and dishonesty.