I follow this company on Instagram and they posted a promo for 55% off + free shipping. NO details or fine print in the caption just a photo.
I put two rugs in my cart and went to checkout, shipping cost showed $0. I then put in my address which is in Canada- shipping cost still showed $0. I was skeptical because a lot of American companies don't offer free shipping to Canada but since I had entered my address and it still showed $0 I had no reason to think otherwise especially since there were no exclusions in the ad. I then click "place order" STILL shows $0 for shipping- great!
Shortly thereafter I get my confirmation email and they've added a $40 shipping charge! AFTER POINT OF SALE. This order was placed on a Saturday. I emailed them and said that I wanted to be reimbursed for the shipping charge as I was not informed of the full price of my order before placing the order and if they would not do that I wanted a refund.
I did not get a response and on Monday got a shipping confirmation. So I called and got NO help. I was told "that's just how their system works" shipping charges are calculated after the order is placed and refunding the shipping charges/cancelling my order was not an option.
HOW IS THIS ETHICAL?! I will definitely be telling my Canadian friends not to order from this company as they don't seem to care about misleading their customers.
Product or Service Mentioned: Rugsusa Shipping Service.
Reason of review: Order processing issue.
Monetary Loss: $40.
Preferred solution: Price reduction.